Are you trying to get an ECG reading with your Samsung Galaxy Watch but keep getting the error ‘No compatible watch found’ via the Samsung Health monitor app?
You are not alone. Several folks have reported encountering this issue on their Samsung Galaxy Watches when setting it up for an ECG / EKG reading.
One thing to note is that you must pair your watch with a Samsung phone. It won’t work when you pair with other non-Samsung Android phones.
Additionally, you’ll need to download and install the Samsung Health Monitor app to take an ECG. You cannot take an ECG without it. It’s the app that creates, records, saves, and exports your ECG data.
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Check that your country and region support ECG
Before we attempt to fix this common ECG-related issue, ensure that the Samsung ECG app is available in your country.
If you see the message “Samsung Health Monitor is not available in your current location,” it means that you cannot use your watch to perform an ECG reading at this time.
Samsung always adds new regions and countries while rolling out its health functions.
The no compatible watch found message is meant for those Samsung wearable devices that do not support the ECG functionality.
The ECG feature requires:
- A Samsung Galaxy smartphone with Android 7 or later.
- Samsung Health Monitor app (available only at the Samsung Galaxy app store.) Once installed on your Galaxy Watch, open the app and follow the on-screen set-up instructions.
- A supported watch. At this time, only the Galaxy Watch Active2 and and above offer this feature
Once you install the Samsung Health Monitor app and your Galaxy Watch is paired and updated, you should access the ECG app.
The Samsung Health Monitor ECG app detects ECG signals that are similar to a Lead I ECG using your Galaxy Watch’s ECG sensor. That sensor works in tandem with the app to determine whether atrial fibrillation or normal sinus rhythm is present.
How to fix Samsung Health Monitor no Compatible watch found
If you have met the prerequisites and are still seeing this error, here are some steps that you can try to fix this error and get a successful ECG reading:
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- Turn off your Galaxy Watch and turn it back on – As simple as this sounds, you will be surprised by how many errors this can fix, particularly following a software update to your watch.
- If you tried the simple switch off and switch on steps and it didn’t work, the next step is to reset the watch and re-pair it with your phone.
- Press and hold both buttons on your watch until you see “Rebooting.”
- Repeatedly press the watch’s Home button (bottom button) several times until you see the boot options screen.
Select the ‘Recovery’ mode - You should see the “Recovery” option highlighted.
- Hold down the button until the screen clears out of Recovery.
- This starts up the Galaxy Watch again.
- Press and hold both buttons on your watch until you see “Rebooting.”
- Delete the Galaxy Watch from the Galaxy Wearable app.
- Shut down your Phone.
- Once your Phone starts up, re-pair your Galaxy Watch with your Phone.
- Now, you can launch the Samsung Health monitor app and check if you can take an ECG reading.
For most users in regions with the ECG feature, restarting the phone and restarting the Galaxy Watch takes care of this annoying problem.
If you still have issues getting the ECG app to work on your Samsung Galaxy Watch, please contact the excellent support folks at Samsung.
You can also check out the detailed Samsung Galaxy ECG support page for additional information.
For other related issues, you can reach out to the ECG feature support team via1-855-795-0509 (option 6) for additional assistance or email [email protected] and obtain assistance for dealing with any ECG-related issues on your Samsung Galaxy Watch.
We hope you found this article helpful and were able to tackle the No compatible watch found error and take an ECG reading.
Why such a feature should be linked to the location?!
Hi Moh,
It’s linked to location due to different countries’ and regions’ approvals of the ECG function. For example, in the US, the FDA cleared the ECG feature before Samsung could release it to the public.
It’s a shame that this feature is not available in Nigeria. One has access to it until Note 5 when the heart monitor sensor was built into the phone.
Now that it is separated from the watch, it is only selectively available to certain regions. I have a note 20bultra and a watch 5 pro and cannot use the bp function in Nigeria.
Hello when the Health Monitor will available in Moldova ? Hope it will be very soon.
I’m wait for purchase a new Watch 4 classic and how i understand i will impact the same problem with my new watches ?
I have a A50 unlocked dual-sim and a Samsung watch active 2. I’m trying to get the health monitor and the ECG function to work. Health manager Consistently States that its not available in my current location. Any ideas?
Hi Sandeep,
Sorry to hear about that. What region or country are you trying to access this feature in? The ECG feature is not approved for all regions/countries. It is available in the EU, USA, and Korea and it’s under review in Indonesia, the UAE, and Chile.
If you are currently living in a supported area, check that your location settings are correct and that you give permission for the Samsung apps to access your location.
Another possible reason is how your device connects to the internet: if you used cellular data and it didn’t work, try connecting to a WiFi network and test if it works. Or vice-versa.
Also, make sure that you update to the latest app versions (especially the Samsung Health Monitor app) and update your watch’s and phone’s operating system to its latest version.