It’s great to get a brand new fitness tracker or smartwatch, but what do you if things start running amuck. That seems to be the case with the Fitbit Versa as well as other Fitbit models, as multiple users have reported syncing issues after a recent update.
- 1 Quick checklist
- 2 What data is syncing between my Fitbit and my phone?
- 3 Close the Fitbit App
- 4 Check for updates
- 5 Reboot the Versa or other Fitbit device
- 6 Toggle Bluetooth off and on
- 7 Unpair or Forget your Fitbit from Bluetooth, then repair
- 8 Always Connected and All-Day Sync
- 9 Conclusion
Follow this quick checklist to help fix syncing issues with your Fitbit
- If you use a new phone or tablet, first unpair your Fitbit from your previous phone’s Bluetooth and then try pairing and syncing with your new device. Fitbits can only pair directly to 1 device
- Check that your Fitbit isn’t connected and syncing to another device, like your iPad, tablet, or even one of your family members’ devices
- Try syncing manually by tapping your profile picture or icon > your Fitbit device > Sync Now
- Turn off all other Bluetooth connections on your phone or tablet and then try syncing with your Fitbit
- Charge your Fitbit so it’s at least 60% battery availability, then try to sync
- Update your Fitbit’s firmware and update the Fitbit app
- Shutdown and restart your Fitbit and then try to sync. Restarting does not delete any activity data
- Force Close the Fitbit App on your phone, tablet, or computer and then try syncing again
- Forget the Fitbit from your phone’s Bluetooth Settings. Then, open the Fitbit app and wait for a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request to re-pair it to your phone, tablet, or computer
- Fitbit stuck on looking, searching, or device not found? Here is how to fix it
- How to contact Fitbit customer support about problems and warranty info
- Fitbit Vera Not Charging? Here’s what you should know
- How to turn off ‘tap to wake’ on the Fitbit Versa
- How do I get my Fitbit repaired or replaced under warranty?
- How to find your Fitbit’s serial number
If a recent update impacted your Fitbit and it’s no longer syncing or even connecting like it used to, there are a few different options for you to try before contacting Fitbit.
What data is syncing between my Fitbit and my phone?
When your Fitbit syncs it is actually syncing your health and fitness data from the device to your phone. This information includes things like your heart rate, sleep metrics, steps made, exercised minutes, and so forth.
This Fitbit device data syncs with your Fitbit dashboard so you can review that data on any other device or computer that has the Fitbit app or logging into your Fitbit account via the website.
Most Fitbits sync to your phone, tablet, and some computers using Bluetooth Low Energy (BLE) technology. However, the Fitbit Aria and Fitbit Aria 2 use WiFi to connect directly to your router.
Close the Fitbit App
The first and most obvious answer to trying to get the Fitbit to sync again is to restart the Fitbit app. This means that you will need to actually force close the app, and then re-open it.
Once the Fitbit app is opened again, make sure your Fitbit Versa or other model is on and in range. Then, you should see a progress bar in the top left-hand corner, showing you whether the Fitbit is syncing.
Reinstall the app
If closing the app and restarting it did not help, try instead to delete and then reinstall the Fitbit app via the App Store or Google Play Store.
When you delete the app, you lose any data that has not yet synced to your Fitbit account. However, all other data since the last sync remains in your account and will not automatically get deleted.
Check for updates
One issue that I have seen over the years is when folks forget to properly update their applications. Sometimes, you may install an app and think it will just work forever, but those “bug fix” releases are important.
Regardless of whether you own an iOS or Android device, you can open up the App Store/Play Store. Then, check to see if an update is available and download the update if applicable.
You will also want to make sure that your smartphone itself is properly updated. On iOS, here are the steps:
- Open Settings
- Select General
- Scroll down and select Software Updates
Here are the steps for Android users:
- Open Settings
- Scroll down to System
- You may also need to tap Advanced
- Tap System Update
- Tap Check for Update
If an update is available for your smartphone, then there may be some incompatibility issues. Ensuring that the app and your phone are updated is extremely important.
Reboot the Versa or other Fitbit device
Another one of the easiest ways for trying to get everything working again is to “reboot” your Fitbit. This is done pretty easily, and is similar to the ole’ adage of “unplugging it then plugging it back in”.
Restarting your Versa does not delete any of your data!
It’s a quick and easy way, that will not impact, delete, or change your data in any way.
Here are the steps to properly restart your Versa:
Press and hold the button or hold the back (left) and bottom buttons for 10 seconds, until you see the Fitbit logo on the screen. This should normally take no more than 10 seconds. Do not release these buttons until the logo appears–even if it takes more than 1o seconds.
- Let go of the buttons.
From there, your Versa or other model restarts and goes through the process of rebooting itself. If you still have issues with your device, turn it off and turn it back on.
Have a different Fitbit model or tracker?
Check out this article to learn the steps for your exact model: Need to restart or reset your Fitbit device? Learn the steps
But you can also restart your Fitbit from the software on the smartwatch.
To restart your Fitbit via the watch’s Settings app, follow these steps:
- Navigate to your Versa’s Home Screen
- Open the Settings app, and select About
- Then tap Shutdown
- Press to confirm to shut down your device
- Wait 1 minute and turn your Versa or other model back on
This method alone has been one of the biggest bits of help for folks who are having issues.
Toggle Bluetooth off and on
If you are continuing to experience issues with the Versa syncing, you’ll likely want to try to toggle Bluetooth on and off.
This won’t unpair the Versa from your smartphone altogether but will help provide a “jolt” to try and get syncing to work again.
Unpair or Forget your Fitbit from Bluetooth, then repair
In some rare cases, Fitbit also suggests removing the Versa from your paired Bluetooth devices. Here are the steps to do so on iOS:
- Open Settings or Settings > Connections
- Select Bluetooth
- Tap the Versa
- Scroll down and select “Unpair” or “Forget this device”
From there, instead of pairing your Versa through the Bluetooth settings, open up the Fitbit app. This will help guide you through the pairing steps, while also ensuring that the Versa and your smartphone are communicating.
Always Connected and All-Day Sync
Fitbit has integrated a few new features within its app that help keep your devices connected. These come in the form of “Always Connected” and “All-day Sync“.
By default, these are turned on but will make sure that the data from your Fitbit is synced with your smartphone. This is even true if you don’t regularly check the Fitbit application, but still want the data from your Versa or other Fitbit model to sync.
In order to check to see whether this is enabled, simply, tap the Versa’s icon in the top right-hand corner of the app. This will show you the settings for your specific smartwatch/tracker.
From there, you can scroll down and see the toggles for both Always Connected and All-day sync. If these are not turned on, try turning them on and then close the Fitbit app.
This could help solve your syncing issues and get your Versa back into working order.
Notice that your Fitbit’s battery is draining fast?
Fitbit designed your device to always connect to your phone/tablet via Bluetooth. That’s why you don’t miss any notifications.
So if your Fitbit’s battery drains faster than normal, try keeping it closer to your paired phone or tablet. Your Fitbit uses more battery when it’s farther away from the device it syncs with!
Lastly, Did you know that there’s an easy way to see your weekly activity reports using the FitBit app.
These are some of the most popular methods to get syncing back to working on your Fitbit Versa. If you end up running into more issues, feel free to reach out in the comments below.
The Versa is one of the best new smartwatches on the market and is a great device to own. Hopefully, we see future iterations of the Versa released with new features and better specs.
In the meantime, sound off and let us know what you think about how Fitbit is doing in its fight in the fitness space.
Do you think the company is doing well in keeping up with Apple? Or would you like to see something even more innovative in its next smartwatch?
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