Having trouble syncing your Fitbit Sense or Versa Series watch or another model Fitbit with your mobile phone, tablet, or computer?
If so, you aren’t alone, as multiple users have reported syncing issues after a recent update.
As Fitbit owners, we share your frustration as it happened to us too! That’s why we wrote this article, to offer help and hopefully get your Fitbit, whatever its model, syncing again!
Follow this quick checklist to help fix syncing issues with your Fitbit
- If you use a new phone or tablet, first unpair your Fitbit from your previous phone’s Bluetooth and then try pairing and syncing with your new device. Fitbits can only pair directly to 1 device
- Check that your Fitbit isn’t connected and syncing to another device, like your iPad, tablet, or even one of your family members’ devices
- Try syncing manually by tapping your profile picture or icon > your Fitbit device > Sync Now
- Turn off all other Bluetooth connections on your phone or tablet, and then try syncing with your Fitbit
- Charge your Fitbit, so it’s at least 60% battery availability, then try to sync
- Update your Fitbit’s firmware and update the Fitbit app
- Shutdown and restart your Fitbit and then try to sync. Restarting does not delete any activity data
- Force Close the Fitbit App on your phone, tablet, or computer and then try syncing again
- Forget the Fitbit from your phone’s Bluetooth Settings. Then, open the Fitbit app and wait for a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request to re-pair it to your phone, tablet, or computer
- Fitbit stuck on looking, searching, or device not found? Here is how to fix it
- How to contact Fitbit customer support about problems and warranty info
- Fitbit Versa Not Charging? Here’s what you should know
- How to connect and sync your Fitbit to a Mac using Fitbit Connect
Why is my Fitbit time not syncing with the Fitbit app on my iPhone or Android device?
Sadly, it’s not uncommon for your Fitbit to stop syncing with the app, especially if you updated the Fitbit app recently or updated your Fitbit’s firmware.
If a recent update impacted your Fitbit and it’s no longer syncing or even connecting like it used to, there are a few different options for you to try before contacting Fitbit.
What data is syncing between my Fitbit and my phone?
When your Fitbit syncs, it is actually syncing your health and fitness data from the device to your phone.
This information includes your heart rate, sleep metrics, steps made, exercised minutes, and so forth.
This Fitbit device data syncs with your Fitbit dashboard, so you can review that data on any other device or computer that has the Fitbit app or logging into your Fitbit account via the website.
Most Fitbits sync to your phone, tablet, and some computers using Bluetooth Low Energy (BLE) technology.
However, the Fitbit Aria and Fitbit Aria 2 use WiFi to connect directly to your router.
Check how many devices sync with your Fitbit
When I use the Fitbit app on both my iPhone and iPad and sync with my Fitbit Versa 3, I run into syncing problems.
Although Fitbit claims that you can sync with multiple devices (like a phone and a tablet), it just does not seem to work for my Versa and me.
Every time my Fitbit syncs with my iPad, the next time I use the Fitbit app on my iPhone, it can’t find my Fitbit.
What worked for me was keeping the Fitbit app on my iPhone and deleting it from my iPad.
That way, my Versa 3 is only communicating with one device (my iPhone.)
For me, this solved the problem of constantly seeing the messages that it could not find my Fitbit, connect to it, and sync.
So, if you have the Fitbit app installed on more than one mobile device, try deleting it from all devices but one.
See if that solves your syncing issues as it did for me.
Close the Fitbit App
The first and most obvious answer to getting the Fitbit to sync again is restarting the Fitbit app.
This means that you actually need to force close the app and then re-open it.
Force close app on Apple iOS or iPadOS
- Open the app switcher by swiping up from the screen’s bottom to the middle of your screen or double-pressing the home button. Then choose the Fitbit app and swipe it up off the top of your screen
Force close app on Android
- Go to Settings > Apps or Apps & Notifications > Tap the Fitbit app > Force Stop and confirm with OK
Once the Fitbit app is opened again, make sure your Fitbit Versa or other model is on and in range.
You should then see a progress bar in the top left-hand corner, showing you whether the Fitbit is syncing.
Reinstall the app
If closing the app and restarting it did not help, try instead to delete and reinstall the Fitbit app via the App Store or Google Play Store.
When you delete the app, you lose any data that has not yet synced your Fitbit account. However, all other data since the last sync remains in your account and will not automatically get deleted.
Check for updates
One issue that I have seen over the years is when folks forget to update their applications properly.
Sometimes, you may install an app and think it will just work forever, but those “bug fix” releases are important.
Regardless of whether you own an iOS or Android device, you can open up the App Store/Play Store.
Then, check to see if an update is available and download the update if applicable.
You also want to make sure that your smartphone itself is properly updated. On iOS, here are the steps:
- Open Settings
- Select General
- Scroll down and select Software Updates
Here are the steps for Android users:
- Open Settings
- Scroll down to System
- You may also need to tap Advanced
- Tap System Update
- Tap Check for Update
If an update is available for your smartphone, then there may be some incompatibility issues. Ensuring that the app and your phone are updated is extremely important.
Reboot the Fitbit device
Another one of the easiest ways to get everything working again is to “reboot” your Fitbit.
This is done pretty easily and is similar to the ole’ adage of “unplugging it then plugging it back in.”
Restarting your Fitbit does not delete any of your data!
It’s a quick and easy way that will not impact, delete, or change your data in any way.
Here are the steps to properly restart your Fitbit:
Press and hold the button or hold the side button or the back (left) and bottom buttons for 10 seconds until you see the Fitbit logo on the screen. This should normally take no more than 10 seconds. Do not release these buttons until the logo appears–even if it takes more than 10 seconds.
- Let go of the buttons.
From there, your Fitbit restarts and goes through the process of rebooting itself. If you still have issues with your device, turn it off and turn it back on.
Have a different Fitbit model or tracker?
Check out this article to learn your exact model’s steps: Need to restart or reset your Fitbit device? Learn the steps
But you can also restart your Fitbit from the software on the smartwatch.
To restart your Fitbit via the watch’s Settings app, follow these steps:
- Navigate to your Fitbit’s clockface
- Open the Settings app, and select About
- Then tap Shutdown or Reboot
- Press to confirm to shut down your device
- Wait 1 minute and turn your Fitbit or another model back on
This method alone has been one of the biggest bits of help for folks who are having issues.
Toggle Bluetooth off and on
If you continue to experience issues with syncing, you’ll likely want to try to toggle Bluetooth on and off.
This won’t unpair the Fitbit from your smartphone altogether but will help provide a “jolt” to try and get syncing to work again.
Unpair or Forget your Fitbit from Bluetooth, then re-pair it
In some rare cases, Fitbit also suggests removing the Fitbit from your paired Bluetooth devices. Here are the steps to do so on iOS:
- Open Settings or Settings > Connections
- Select Bluetooth
- Tap your Fitbit’s name
- Scroll down and select “Unpair” or “Forget this device”
From there, instead of pairing your Fitbit through the Bluetooth settings, open up the Fitbit app.
This guides you through the pairing steps while also ensuring that your Fitbit and your smartphone are communicating.
Check Always Connected and All-Day Sync (for older app versions)
If you run an older version of the Fitbit app on your Android or Apple device, you might need to turn on a few additional settings, Always Connected and All-Day Sync.
The most recent Fitbit app versions no longer include these options, but if you can’t update the app or don’t want to, check out these settings.
Fitbit has integrated a few new features within its app that help keep your devices connected. These come in the form of “Always Connected” and “All-day Sync.”
By default, these are turned on but will make sure that your Fitbit data is synced with your smartphone.
This is even true if you don’t regularly check the Fitbit application but still want the data from your Versa or other Fitbit model to sync.
To check whether this is enabled, tap the Fitbit icon in the app’s top right-hand corner. This shows you the settings for your specific smartwatch/tracker.
From there, you can scroll down and see the toggles for both Always Connected and All-day sync. If these are not turned on, try turning them on and then close the Fitbit app.
This could help solve your syncing issues and get your Fitbit back into working order.
Notice that your Fitbit’s battery is draining fast?
Fitbit designed your device to always connect to your phone/tablet via Bluetooth. That’s why you don’t miss any notifications.
So if your Fitbit’s battery drains faster than normal, try keeping it closer to your paired phone or tablet.
Your Fitbit uses more battery when it’s farther away from the device it syncs with!
Lastly, Did you know that there’s an easy way to see your weekly activity reports using the FitBit app.
These are some of the most popular methods to get syncing back to working on your Fitbit Sense, Versa Series, or any other Fitbit wearable. If you end up running into more issues, feel free to reach out in the comments below.
We love our Versa 3 and think that Fit Versa is one of the best smartwatches on the market and is a great device to own. Hopefully, we see future iterations of the Versa Series released with new features and better specs.
In the meantime, sound off and let us know what you think about how Fitbit is doing in its fight in the fitness space.
Do you think the company is doing well in keeping up with Apple? Or would you like to see something even more innovative in its next smartwatch?