Fitbit Versa or Sense not charging? What to do if your Fitbit won’t charge

battery charging on Fitbit with current status

Finished your day and want to charge your Fitbit Versa, Sense, or other Fitbit model, but you’re not seeing any indication that the battery is charging? Getting just a blank screen–and now it looks like your Fitbit isn’t charging at all?

Before you jump to the conclusion that your Fitbit battery died, check out our troubleshooting tips. 

Your Fitbit’s problem might be a faulty charger, bad power source, bent or missing contacts, or even a dirty charging port. 

These tips work for all Fitbits, not just the Versa Series and Sense.

Quick checklist myhealthyapple quick checklist icon

  • Make sure you charge your Fitbit without using it or interrupting for at least 30 minutes.
  • Clean both the contacts on your Fitbit’s backside and the charging cable. Use a sanitizing wipe or microfiber cloth to remove anything that’s stuck to the pins, like grease.
  • Verify you are placing the Fitbit correctly on the charging pins–when correctly aligned, it snaps into place.
  • Check that there are no metal objects, like jewelry, near your Fitbit when it charges–these can interfere with the magnetic charging capabilities.
  • Try a different USB port or a wall outlet. Don’t use a keyboard’s USB port–these often do not have sufficient power to charge your Fitbit.
  • Remove any other devices plugged into the same power source that’s charging the Fitbit. 
  • For new Fitbits, check that you removed the clear plastic protective cover from the back of your Fitbit and the charging cable.

Related reading

Check if your Fitbit actually is charging charging status for Fitbit Versa 3 or Sense

If, after placing your Fitbit on its charger, the screen goes dark and black, it might look like it’s not charging. However, in most cases, it is indeed charging.

To conserve power, Fitbits does not show its charging status on-screen when charging. Instead, you see a black screen.

To check if your Fitbit is actually charging, for watches, tap its screen twice to turn the screen on temporarily.

For trackers like the Inspire Series, tap the screen once to check its charging status.

Your Fitbit shows the current battery level for a few seconds, then goes dark.

Fitbit says not charging? Not enough power from the source message?message on Fitbit not enough power from source cannot charge

If you face this issue with your unit or see the more common “no power at source” message or “not charging, not enough power detected from source,” first check the back and sides of the watch and look for signs of a swollen battery. Fitbit check for swollen battery

If you see any bulging and bowing, it looks warped or anything abnormal, or you see other signs that your battery is swollen, contact Fitbit support.

Do not attempt to charge or use the Fitbit if it looks swollen.

Try different power sources for charging your Fitbit

If the back of your Fitbit looks normal, verify that you seated the Fitbit its charger correctly. Take the Fitbit off its charger and reseat it–you should feel it snap into place when seated correctly. Fitbit Versa 3 seated correctly on its charger

If you connect any other devices to that same power source, unplug them and try charging your Fitbit again.

Once you connect everything properly, move your Fitbit charger to a different power outlet, a power bank, or a USB port.

Then, try charging again.

Don’t use a USB hub or USB port on your keyboard–these often don’t support charging your Fitbit.

To ensure that it’s not an issue with the cable, try using a different USB cable with the charger, if applicable, to see if it helps.

It’s always worth checking out the charging ports and ensuring that you don’t have any debris or dirt stuck in them.

Clean the charging ports

Dust and debris can accumulate over time and prevent a charge for most electronic devices.

So give your Fitbit a good clean, and don’t forget to clean the charging contacts.

charging contacts on Fitbit Versa

  • It’s okay to use a soft toothbrush or interdental brush to clean the charging contacts on your Fitbit device and its charger.
    • But don’t use anything that scrapes the contacts as it often causes damage to the plating and makes them vulnerable to rust and corrosion.
  • If needed, use a small amount of isopropyl alcohol on a cloth and then clean the contacts.
  • Once you cleaned your Fitbit pebble (the Versa module itself), put it on the charger and charge for several hours.
  • It is also a good idea to ensure that your tracker is connected securely to the charging cable.
    • Loose connections can also cause the trickling charge issue on your Fitbit Watch.

Was your Fitbit Versa completely discharged to 0%, or you haven’t used your Fitbit in weeks/months/years? Fitbit very low battery remaining on charger

Connect your charger to a wall outlet instead of a computer’s USB port. You need to use an adapter to charge directly from a wall outlet if your wall outlet doesn’t have USB ports.

Then, leave your device on the charger for at least one hour (preferably more) before attempting to turn it on.

Restart or reset to fix Fitbit charging issues

  1. Start by shutting down and restarting your Fitbit. Shutdown, turn off, or reboot fitbit
  2. Restarting your watch reboots the device but doesn’t delete any data (see this article for how to restart other Fitbit models).
  3. You can restart your Versa and all Fitbit smartwatch models by going to Settings app > About > Shutdown. Wait 20 seconds, and then turn your Fitbit back on.
    1. For Fitbit Sense, Versa 3, Versa Lite, and Fitbit Versa 2 hold the side button for 10 seconds until you see the Fitbit logo on the screen.how to restart fitbit versa 2 and versa lite
    2. For the original Versa, press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.

      restart the Fitbit Versa by pressing the back and the bottom buttons
      restart the Fitbit Versa by pressing the back and the bottom buttons
    3. Let go of the buttons and let it startup.
  4. After the Restart, set the watch back into the charging cradle and attempt setup.

    charging stand for FitBit Versa
    Once reset, place your Fitbit Versa back on its charging stand.
  5. If the simple restart did not solve the issue, the next step is to try resetting the Versa to Factory settings and then try again. A factory reset of your device removes all your personal data–so be prepared to start fresh!
    1. Open the Settings app > About > Factory Reset Factory Reset or Shutdown menu on Fitbit Versa
    2. For older model Versas, press and hold all 3 buttons for 15 seconds or so until the Fitbit logo appears–SOMETIMES THIS CAN TAKE A FEW MINUTES.
      1. Release the bottom right button
      2. When it vibrates, release the remaining buttons.

To reset other models, see this article: Need to restart or reset your Fitbit device? Learn the steps

Restart or resetting not helping?

If you have already tried the restart/factory resetting multiple times to no avail, your best bet is to reach out to Fitbit support and request that they send you a replacement charger.

Fitbit Versa Not Charging

For Fitbit Versa owners, there is a good chance that Fitbit Support provides you with a free replacement charger since the problem is widely known.

If you are pressed for time or find a backlog for replacement chargers for the Fitbit Versa Series, you take a look at our recommended chargers and give one of those a try.

There are many chargers available out there for less than $10.

Stick to the Fitbit brand or certified charger for Fitbit Versa 2

Of course, Fitbit advises users to stick with the official Fitbit charger instead of a third-party one.

However, by using one of these cheaper replacement chargers, you can confirm that the issue is not with your Fitbit Watch but with the charging cradle itself.

And while we have recommendations for third-party chargers for your Fitbit Versa Series, we always advise you to read through user reviews to see if the product is the right fit.

Can I use an old Fitbit charger from a previous Fitbit?

Every Fitbit model features a different design and size, so each has its own unique charger. And consequently, most new model Fitbits can’t charge on an older model. 

For example, you cannot charge a Fitbit Versa 3 using the Versa 2’s or the original Versa model’s charger. And vice-versa, you can’t charge a Versa (original) using a Versa 2 or 3’s charger.

However, the Fitbit Sense and Versa 3 user the same charger, so you can use these interchangeably!

Can I get my Fitbit’s battery replaced?

Sadly, Fitbit does not provide a battery replacement service like Apple does for its wearables and hearables.

Officially, Fitbits can not have their batteries replaced. However, many electronics repair shops do replace Fitbit batteries. You can find these locally or online.

Or, if you like doing it yourself (DIY), you can purchase battery replacement kits for your Fitbit online and then open your Fitbit and replace it yourself.

DIY. battery replacement kit for Fitbit Versa and Versa 2
source: oGoDeal Battery Replacement Compatible for Fitbit Versa and Versa Limited Edition

Be warned that replacing a Fitbit battery requires soldering the new battery to the existing wiring. For most of us, this process is a bit too technical and complicated!

In that case, we recommend contacting Fitbit customer service. And if they cannot solve your battery issues, they usually offer a discount on a replacement Fitbit (if out of warranty.)

Wrapping it up!

We hope you found the tips in this short article useful. If you have a tip to help a Fitbit that’s not charging, please let us know in the comments and pay it forward!

Please visit us to stay tuned to all the news around mobile health, wearables, fitness apps, and other health and technology-related happenings.

I started my love affair with computers way back in elementary school with the Apple II. Since then, I've worked with technology in my career as a media educator and videomaker. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. So I know a thing or two about teaching others and creating how-to guides! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives!

13 COMMENTS

  1. Can I just say what a relief to find someone who actually knows what they’re talking about on the internet? More people need to read this

  2. I called Fitbit because my Versa will not hold a charge. I rebooted it several times and still no change. Fitbit told me I have to fully charge my fitbit, sync it 5-6 times while I wait for the battery to reach zero, then call them back. It is not the outlet that I use as I have used several different ones. I am not happy with their response as they know there is a defect!

  3. Thank you for this. I pressed and held all 3 buttons for about 10 seconds and my versa came on. I also cleaned my charger lightly with methylated spirit and it started working.

    • Hi Sandra,

      Glad it helped. That’s awesome that it’s working again–what a relief!

      A nice additional tip about the methylated spirit too!

      Thanks for the feedback. We appreciate it

  4. I’ve tried cleaning my charger and the back of the watch….a little charge left in the watch but I don’t have any light showing on the charger…so is it time to let it go and buy a new charger or watch?

    • Hi Linda,

      If you know someone that has a Fitbit charger that fits your model, we suggest you try that. First, you want to isolate if the problem is your device or the charging unit. It’s possible it could be both, but highly unlikely.

  5. I am having a problem with my Fitbit Versa Lite edition. Not even a year old. It just went off two days ago and does not even charge… so i cannot even reset/reboot/restore factory settings. I cleaned the charger and back of the fitbit.

    • Hi Kerina,

      Very sorry to hear that your Fitbit Versa Lite isn’t charging as expected.

      Have you tired charging it using a different source of power? If you have access to a wall charger, that often helps. It’s a good idea to test the power source to ensure that the power is flowing.

      Once plugged in, let it sit for a few hours and see if it charges up.

      If it still won’t charge, contact Fitbit Support. Since your Fitbit is less than 1 year, it should be covered under the standard Fitbit warranty.

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