I just finished your day and want to charge your Fitbit Versa, but you’re not seeing any indication that the battery is charging? Getting just a blank screen–and now it looks like your Fitbit isn’t charging at all?
Before you jump to the conclusion that your Fitbit’s battery died, check out our troubleshooting tips.
Your Fitbit’s problem might be a faulty charger, bad power source, bent or missing contacts, or even a dirty charging port.
These tips work for all Fitbits, not just the Versa.
- 5 Best Fitbit Versa Chargers (Versa/2/3 and More)
- How do I get my Fitbit repaired or replaced under warranty?
- Dropped your Fitbit in water or want to swim or shower with it? Learn about Fitbit’s water resistance
- How to contact Fitbit customer support about problems and warranty info
- Got a new or replacement Fitbit? How to set-up it up so you don’t lose data.
Fitbit Versa says not charging? Not enough power from the source message?
If you face this issue with your unit or see the more common “no power at source” message or “not charging, not enough power detected from source,” first check the back and sides of the watch and look for signs of a swollen battery.
If you see bulging and bowing, it looks warped or anything abnormal, or you see other signs that your battery is swollen, contact Fitbit support.
Do not attempt to charge or use the Fitbit.
Try different power sources for the charging cradle.
If the back of your Fitbit looks normal, verify that you seated the Fitbit Versa its charger correctly.
If you connect any other devices to that same power source, unplug them and try charging your Fitbit again.
Once you connect everything properly, move your Fitbit charger to a different power outlet, a power bank, or a USB port.
Then, try charging again. Don’t use a USB hub–these often don’t support charging your Fitbit.
To ensure that it’s not an issue with the cable, try using a different USB cable with the charger to see if it helps.
It’s always worth checking out the charging ports and ensuring that you don’t have any debris or dirt stuck in it.
Clean the charging ports
Dust and debris can accumulate over time and prevent a charge for most electronic devices.
So give your Fitbit a good clean, and don’t forget to clean the charging contacts.
- It’s okay to use a soft toothbrush or interdental brush to clean the charging contacts on your Fitbit device and its charger.
- But don’t use anything that scrapes the contacts as it often causes damage to the plating and makes them vulnerable to rust and corrosion.
- If needed, use a small amount of isopropyl alcohol on a cloth and then clean the contacts.
- Once you cleaned your Fitbit pebble (the Versa module itself), put it on the charger and charge for several hours.
- It is also a good idea to ensure that your tracker is connected securely to the charging cable.
- Loose connections can also cause the trickling charge issue on your Fitbit Watch.
Was your Fitbit Versa completely discharged to 0%, or you haven’t used your Fitbit in weeks/months/years?
Connect your charger to a wall outlet instead of a computer’s USB port. You need to use an adapter to charge directly from a wall outlet if your wall outlet doesn’t have USB ports.
Then, leave your device on the charger for at least one hour (preferably more) before attempting to turn it on.
Restart or reset to fix Fitbit charging issues
- Start by shutting down and restarting your Fitbit.
- Restarting your watch reboots the device but doesn’t delete any data (see this article for how to restart other Fitbit models).
- You can restart your Versa and all Fitbit smartwatch models by going to Settings app > About > Shutdown. Wait 20 seconds and then turn your Fitbit back on.
- For Fitbit Versa 3, Versa Lite, and Fitbit Versa 2, hold the back button for 10 seconds until you see the Fitbit logo on the screen.
- For the original Versa, press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons and let it startup.
- After the Restart, set the watch back into the charging cradle and attempt setup.
- If the simple restart did not solve the issue, the next step is to try resetting the Versa to Factory settings and then try again. A factory reset of your device removes all your personal data–so be prepared to start fresh!
- Open the Settings app > About > Factory Reset
- For older model Versas, press and hold all 3 buttons for 15 seconds or so until the Fitbit logo appears–SOMETIMES THIS CAN TAKE A FEW MINUTES.
- Release the bottom right button
- When it vibrates, release the remaining buttons.
To reset other models, see this article: Need to restart or reset your Fitbit device? Learn the steps
Restart or resetting not helping?
If you have already tried the restart/factory resetting multiple times to no avail, your best bet is to reach out to Fitbit support and request that they send you a replacement charger.
For Fitbit Versa owners, there is a good chance that Fitbit Support provides you with a free replacement charger since the problem is widely known.
If you are pressed for time or find a backlog for replacement chargers for the Fitbit Versa, you take a look at our recommended chargers and give one of those a try.
There are many chargers available out there for less than $10.
Stick to the Fitbit brand or certified
Of course, Fitbit advises users to stick with the official Fitbit charger instead of a third-party one.
However, by using one of these cheaper replacement chargers, you can confirm that the issue is not with your Fitbit Watch but with the charging cradle itself.
And while we have recommendations for third-party chargers for your Fitbit Versa Series, we always advise you to read through user reviews to see if the product is the right fit.
Can I use an old Fitbit charger from a previous Fitbit?
Every Fitbit model features a different design and size, so each has its own unique charger. And consequently, most new model Fitbits can’t charge on an older model.
For example, you cannot charge a Fitbit Versa 2 using the original Versa model’s charger. And vice-versa, you can’t charge a Versa (original) using a Versa 2 or 3’s charger.
Can I get my Fitbit’s battery replaced?
Sadly, Fitbit does not provide a battery replacement service like Apple does for its wearables and hearables.
Officially, Fitbits can not have their batteries replaced. However, many electronics repair shops do replace Fitbit batteries. You can find these locally or online.
Or, if you like doing it yourself (DIY), you can purchase battery replacement kits for your Fitbit online and then open your Fitbit and replace it yourself.
Be warned that replacing a Fitbit battery requires soldering the new battery to the existing wiring. For most of us, this process is a bit too technical and complicated!
In that case, we recommend contacting Fitbit customer service. And if they cannot solve your battery issues, they usually offer a discount on a replacement Fitbit (if out of warranty.)
We hope you found the tips in this short article useful. If you have a tip to help a Fitbit that’s not charging, please let us know in the comments and pay it forward!
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