Just finished your day and want to charge your Fitbit Versa, but you’re not seeing any indication that the battery is charging? Getting just a blank screen–and now it looks like your Fitbit isn’t charging at all?
Recently there have been some issues centered around the Versa’s charging capabilities. Many users have found that their Fitbit Versa doesn’t charge at all. Some of these users have tried different charging cradles to no effect.
- 1 Fitbit Versa says not charging? Not enough power from source message?
- 2 Restart or reset to fix Fitbit Versa charging issues
- 3 Summary
- How do I get my Fitbit repaired or replaced under warranty?
- Dropped your Fitbit in water or want to swim or shower with it? Learn about Fitbit’s water resistance
- How to contact Fitbit customer support about problems and warranty info
- Got a new or replacement Fitbit? How to set-up it up so you don’t lose data
Fitbit Versa says not charging? Not enough power from source message?
If you are facing this issue with your unit or seeing the more common “no power at source” message or “not charging, not enough power detected from source,” first check the back and sides of the watch and look for signs of a swollen battery.
If you see bulging and bowing, it looks warped or anything abnormal, or you see other signs that your battery is swollen, contact Fitbit support. Do not attempt to charge or use the Fitbit.
Try different power sources for the charging cradle
If the back of your Fitbit looks normal, verify that you seated the Fitbit Versa its charger correctly. If you connect any other devices to that same power source, unplug them and try charging your Fitbit again.
Once you connect everything properly, move your Fitbit charger to a different power outlet, a power bank, or a USB port. Then, try charging again. Don’t use a USB hub–these often don’t support charging your Fitbit.
To make sure that it’s not an issue with the cable, try using a different USB cable with the charger to see if it helps.
It’s always worthwhile to check out the charging ports and make sure that you don’t have any debris or dirt stuck in it.
Clean the charging ports
Dust and debris can accumulate over time and prevent a charge for most electronic devices. So give your Versa a good clean and don’t forget to clean the charging contacts.
- It’s okay to use a soft toothbrush or interdental brush to clean the charging contacts on your Fitbit device and its charger. But don’t use anything that scrapes the contacts as it often causes damage to the plating and makes them vulnerable to rust and corrosion
- If needed, use a small amount of isopropyl alcohol on a cloth and then clean the contacts.
- Check that you are not missing any of the battery contacts–you should see the same number of contacts on both the device and the charger. If a contact is missing, you may need a replacement charger or device–reach out to Fitbit Support
- Once you cleaned your Versa, put it on the charger and charge for several hours.
- It is also a good idea to make sure that your tracker is connected securely to the charging cable. Loose connections can also cause the trickling charge issue on your Fitbit Watch.
Was your Fitbit Versa was completely discharged to 0% or you haven’t used your Fitbit in weeks/months/years
Connect your charger to a wall outlet. Then, leave your device on the charger for at least one hour (preferably more) before attempting to turn it on.
Restart or reset to fix Fitbit Versa charging issues
- Start by restarting the Fitbit Versa. Restarting your watch reboots the device but doesn’t delete any data (see this article for how to restart other Fitbit models). You can restart all models by going to Settings app > About > Shutdown. Wait 20 seconds and turn your Fitbit back on
- For Fitbit Versa Lite and Fitbit Versa 2, hold the back button for 10 seconds until you see the Fitbit logo on the screen
- For Versa, press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons and let it startup
- After the Restart, set the watch back into the charging cradle and attempt setup.
- If the simple restart did not solve the issue, the next step is to try resetting the Versa to Factory settings and then try again. A factory reset of your device removes all your personal data–so be prepared to start fresh!
- Open the Settings app > About > Factory Reset
- For older model Versas, press and hold all 3 buttons for 15 seconds or so until Fitbit logo appears–SOMETIMES THIS CAN TAKE A FEW MINUTES
- Release the bottom right button
- When it vibrates, release the remaining buttons
Restart not helping?
If you have already tried the restart/factory resetting multiple times to no avail, your best bet is to reach out to the Fitbit support and request that they send you a replacement charger.
Chances are that Fitbit support provides you with a free replacement charging unit since the problem is widely known by now and the Fitbit community is active in pursuing this issue with the customer service.
If you are pressed for time or find that there is a backlog for replacement chargers for the Fitbit Versa, you can probably buy one of the cheaper chargers from Amazon and give it a try. There are many chargers available out there for less than $10.
Stick the Fitbit brand or certified
The best bet is to always use the official Fitbit charger as opposed to a knockoff one. However using one of these cheaper replacement chargers, you can at least confirm that the issue is not with your Fitbit Watch but with the charging cradle itself.
We hope you found the tips in this short article useful. If you have a tip to help a Fitbit that’s not charging, please let us know in the comments and pay it forward!
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