Peloton Metrics missing on Apple Watch Peloton app? Try these tips

Starting this year in April, Peloton unveiled the Apple Watch app. The app helps you track your heart rate in all workouts and shows your pace and distance during indoor runs.

And Peloton’s Watch App also makes it easy to glance at your metrics during class –or just see how much time is left in your workout. Plus, you can turn up the music by adjusting the Digital Crown making it really convenient.

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The Peloton Apple Watch app works with your iPhone, not on its own

The Peloton Apple Watch app does not work independently from your iPhone. It is more of a companion app and you need to make sure that your iPhone has the Peloton app installed.

The Peloton App is capable of showing the following metrics on your Apple Watch

1. Heart Rate (for all exercise types).
2. Total Calories.
3. Average Pace with walking, running, and Bootcamp.
4. Best Pace, Total Distance and Total Elevation associated with walking, running and Bootcamp.

Peloton Apple Watch app not working correctly?

Although Peloton designed the watch app well and it gets pretty decent reviews by Peloton users, some folks report a weird issue that’s impacted their use of the app over the last few months.

The main problem people discover is that Peloton metrics are missing on their Apple Watch. These metrics either don’t show up sometimes or some of the elements go missing.

• How to put your Peloton Bike into Recovery mode and clear Cache

For example, after completing either a ride on the bike or an app workout you get the credits added for your time for the workout ring and calories in the Move ring, but sometimes the Move ring erases all the calories for the workout.

These Peloton app metrics simply go missing from your Apple Watch.

If you are having these issues, please try each of the steps and check if it resolves your issue.

Update to the latest version of the Peloton App

This is one app that gets constant developer attention and they try to fix as many bugs as they can in order to achieve a great experience for users.

As of writing, the current Peloton App version is 14.2.1, released on June 25th, 2020. 

Check the current version of your App by tapping on the ‘More’ tab at the bottom right corner of the Peloton app. The current version shows up at the bottom of the screen.

If you have not updated to the latest version, go ahead and update it on your iPhone

1. Open App Store on your iPhone and tap on ‘Today’ tab at the bottom of your screen.
2. Tap on your Account profile at the top right  of the screen.
3. Scroll down to the section ‘Available Updates’ and look for Peloton.
4. Tap on Update. You can also choose to tap on ‘Update All’ at the top if you want to update all the apps requiring an update.
5. On your Apple Watch, open the Apple Watch’s App Store app.
6. Scroll down and tap on Account.
7. Next, tap on Updates. 
8. If there is a pending update for the Peloton watch app, apply it here.

Once you have made sure that the Peloton App is updated on both your iPhone and Watch, give it a try and see if the issue around missing metrics is resolved. 

Try a restart and if necessary, a forced restart

Most app-related problems can often be easily resolved with a forced restart of the devices.

If you have not restarted (power off, wait 20 seconds, and power back on) your paired iPhone and Apple Watch, we suggest you give it a try. Then, check if the issue is resolved before investigating these additional steps.

If a regular restart didn’t help, try a forced restart

To force restart your Apple Watch, press and hold both the side button and Digital Crown until you see the Apple logo on the watch’s screen. Then, release both buttons.

Check Apple’s direction and learn how to force restart your iPhone depending on the model and iOS version.

If you are still experiencing the issue, conduct a force sync operation for data on your Apple Watch. In order to do this,

1. Open the Watch App on your iPhone.
2. Tap on General > Reset > Reset Sync data.

Although this primarily syncs the contacts and calendar databases between the devices, some users report that the sync operation can help with data syncing in general.

Check Access Settings for Peloton App on your device

If you are not seeing certain metrics, there is a chance that some of the access privileges may have been disabled by mistake. It’s worth exploring the access privileges for the Peloton app.

This pertains primarily to Health metrics, motion data, and location data.

In order to check, Open the Settings app on your iPhone 

1. Tap on Preferences.
2. Scroll down and Tap on ‘Health’ app.
3. Tap on ‘Data Access & Devices’.
4. You should see Peloton as one of the Apps here if you had set it up correctly.
5. Tap on Peloton and scroll through the metrics that you want the app to have access to.
6. The metrics need to be enabled here in order for Peloton to access data.

Similarly for location and route details, from the settings app on your iPhone

1. Tap on Privacy > Location Services.
2. Make sure that this is ON.
3. Scroll down and look for Peloton
4. Make sure that the app has access to Location services

This section is essentially double-checking the access privileges that you have set up for the Peloton App on your device.

Reset Bluetooth Settings on your iPhone and Apple Watch

1. First, switch off the Bluetooth on your Apple Watch.
2. Open the Settings app on your Apple Watch, scroll down and locate ‘Bluetooth.’
3. Tap on Bluetooth, scroll down, and disable Bluetooth.
4. Next on your iPhone, open Settings App > General > Reset.
5. Here tap on Reset Network Settings.

Once the iPhone turns back on following the Reset, Switch off the Bluetooth from the Settings app. (Settings > Bluetooth)

1. Enable Bluetooth on the iPhone from Settings > Bluetooth.
2. Enable Bluetooth on Apple Watch from Settings.
3. Once your Apple Watch connects to your iPhone (verify by checking that Bluetooth shows your Apple Watch as connected).
4. Tap on Peloton App on your Watch and check if the metrics show up.
5. Also, check on the iPhone Peloton app to ensure that these metrics are present.

Delete and Re-install Peloton App on your Apple Watch

If you are still not having success with solving the missing metrics issue from your Peloton app on your Apple Watch, you may have to delete the app and re-install it.

Try deleting it just from the Apple Watch and re-install first to see if it works.

1. Press the Digital Crown on your Apple Watch to go to the app list screen
2. Locate Peloton app and tap and hold on the screen
3. Once the apps start jiggling, tap on the ‘X’ mark on the top left of the app icon
4. Tap Delete App to Reconfirm
5. Restart your Apple Watch
6. Open App Store on your Watch and re-install the Peloton app

Check and see if your missing metrics issue is resolved. Most apps with intermittent problems such as syncing data et al, usually get fixed by delete and re-install procedure.

Sometimes, Deleting the app from your iPhone and re-installing it along with the Apple Watch app can also help with these kinds of issues.

Did the Problem start following a Peloton software update? Try clearing the Peloton Cache

Many unwanted problems show up on tech platforms following regular software updates. If your Peloton machine is exhibiting weird symptoms including the inability to talk with your Apple Watch, try resetting the Peloton cache using the sequence of steps highlighted in the article below and see if solves the problems.

• How to put your Peloton Bike into Recovery mode and clear Cache

Hopefully, you were able to address the metrics related issues using one of the above-suggested workarounds.

Peloton Bike+ Gymkit Functionality not working

Some Apple Watch users have noticed that their Series 6 Apple watch does not integrate with the Gymkit functionality on their Peloton Bikes.

According to several users, this issue is not compatibility related between your new Apple Watch and your Peloton Bike.

Chances are that you may be using a DNS Ad-blocker in your household. If you are using a ad-blocker service such as Pi Hole or NextDNS, disable it. Restart your Apple Watch and your Peloton Bike and give it a try.

The Gymkit functionality should work as intended.

Integrate with Strava

The other route that many users use is integrating the Peloton workout data with Strava app and then use the Strava app on the Apple Watch to display the workout data.

This seems to be a preferred option for many users who use both the Peloton indoor cycling as well as use Strava routes during their outdoor activities and monitor via an Apple Watch.

Wrap up

Your only bet if you are still experiencing the issue is to reach out to Peloton Support directly and see if they can help you resolve the issue.

We hope that you were able to resolve the issues with some of the above steps. It will be nice to see additional features on the companion Peloton Apple Watch app since it is very basic but they have to make sure that the experiences for users are bug-free.