Garmin Express not finding device, searching, or says its incompatible?

could not find a device in Garmin Express

Garmin Express makes updating and managing your Garmin smartwatch or tracker easy! Just connect your Garmin to your computer, open Garmin Express, and bang, your Garmin device is ready for you to manage or update!

But sometimes, it just doesn’t work out that way (or that easy!) And that’s true for your computer as well as your Garmin smartwatch or tracker.

If you see the errors not finding device, not compatible with device, or searching for device when connecting to Garmin Express on your Mac or Windows computer, learn just how to fix it using our troubleshooting guide.

Related reading

What’s happening here?

When using Garmin Express is showing the error Garmin Express not finding device or you’re stuck with the message that it’s Searching for device, it means Garmin Express has not recognized that you plugged in your device.

Consequently, Garmin Express cannot connect to your device, and you get these errors.

Issues with Garmin Express are usually attributed to three things, either Garmin is itself down, you have out-of-date software, or there is poor communication with a connected device. 

So let’s look at the suggestions that usually correct this problem for most users.

Before we start, we got a quick tip for you!

If you plugged in your Garmin device to your computer and then removed your Garmin from the charging cable instead of ejecting or safely removing the Garmin from your computer, try restarting your computer.

Your Garmin device should display as a disk drive icon and is usually labeled GARMIN. And your Garmin device should display a USB or eject icon on its screen. USB and eject symbol on screen of Garmin tracker when plugged into a computer

If it still didn’t connect, perform a hard reset by pressing and holding the power button on your Garmin until it powers off then powers back on.  

If your computer isn’t seeing your Garmin as a drive AND it can store music, ensure it is set to MTP (Media Transfer) mode, in System > USB Mode.

Moving forward, make sure you always eject or safely remove your Garmin device from your computer moving forward.

To safely remove your Garmin smartwatch or tracker, follow these steps.

  • For Windows, choose the Safely Remove Hardware icon in the system taskbar and select your Garmin device. Windows 10 Safely Remove Hardware icon
  • For Mac, select the Garmin disk icon from your desktop and choose File Eject. eject a disk safely on a Mac

Check Garmin’s System Status

If the errors include things like Garmin express not compatible with the device or we’re having trouble communicating with our servers, these usually indicate a problem with Garmin’s own servers. 

To check, visit this site System Status. Verify that Garmin Express is listed as online. system status for Garmin

Macs only: Garmin Express not detecting devices on macOS Catalina and above?

As of macOS Catalina, Apple requires you to give permission to allow Garmin Express to communicate with connected devices. give Garmin Express permission to access on macOS

When opening Garmin Express for the first time, you should see a message asking for this permission–click OK and you won’t need to do this again.

If you instead clicked Don’t Allow, you need to give permission manually.

  • Quit Garmin Express.
  • Go to System Preferences > Security & Privacy > Privacy > Files & Folders.
  • Scroll down the list of app permissions for Garmin Express and tick the box to allow Removable Volumes.
    • If you cannot tick the box, tap the lock icon and unlock your settings with an admin password. manually give Garmin Express permission on macOS

Windows 10 only: Garmin not compatible or not accessible?

If your Garmin is not accessible using Garmin Express on Windows 10, even when your Garmin shows up in Device Manager and is displayed as a connected drive in File Explorer, and you see the following errors:

  • Please insert a disk.
  • The directory name is invalid.

Download and install the latest Garmin Express software version to update its boot code to be compatible with Windows 10.

What’s going on here is that Windows 10 does not recognize older Garmin device formats like FAT12, FAT16, or FAT32.

Fixes for communication with device issues when using Garmin Express

  1. Try a different USB cable.
  2. Get a Garmin USB cable.
  3. Ensure the USB port is working.
  4. Check the battery of your Garmin device.
  5. Remove and re-add your Garmin device.

#1 Try a different USB cable.

USB communication issues can prevent your Garmin device from being detected by Garmin Express. 

If you need to buy a new cable, ensure that the cable is a USB Data Cable and not a USB Charging Cable. 

#2 Get an official Garmin USB cable. rForerunner Charging Clip - GARMIN Click image to open expanded view Forerunner Charging Clip replacement for GARMIN

Using a USB that didn’t come with your device decreases the device’s usefulness and may create issues in connection with your computer.

If you don’t have the original USB cable that came with your device, buy one from the closest Garmin store or a reputable seller. Make sure you get the cable designed for your model!

#3 Ensure that the USB port is working properly 

Try these tips if you think you have a problem with the USB port. 

  1. Test the USB port with a different USB device.
  2. Try a different USB port on your computer.
  3. Avoid connecting through a USB hub, USB extension cable, keyboard, or monitor.
  4. On desktop computers, use the USB ports on the back of your computer, not on a keyboard. iMac back with USB and USB-C ports

#4 Check your device’s battery.  fully charge Garmin smartwatch

It has been found that some Garmin devices won’t connect with Garmin Express if they have a low battery.

Make sure you have a good battery level in your device before you connect it to your computer.

Some users found that charging it to 100% helped Garmin Express see their watches and trackers!

#5 Removing your Garmin device and add it back

If your device has already been added to Garmin Express, but Garmin Express is not finding it, try removing the device and adding it again: 

  1. Open Garmin Express.
  2. Right-click or control-click your device.
  3. Click Remove from Express. Garmin Express remove device
  4. Click Remove. 
  5. Quit Garmin Express, unplug your Garmin, wait 20 seconds, then plug it back in and open Garmin Express again.
  6. Choose to Add a Device. Garmin Express add a device
  7. When the device is found, click Add Device. Garmin Express add a new device
  8. Follow the on-screen prompts to add your device back to Express.

Fixes for Garmin Express software issues

  1. Ensure that Garmin Express is up to date.
  2. Reinstall Garmin Express.
  3. Update Windows or macOS.
  4. Check your internet speed.
  5. Restart your computer.

#1 Ensure that Garmin Express is up to date

1. Open Garmin Express.

2. Go to About or Settings > About. Garmin Express About function

3. Click Check for Updates to Express. how to update Garmin Express on your Windows or Mac PC

4. If there is an update available, click Install. Garmin Express install update to software

5. Follow the prompts to complete the update.

#2 Reinstall Garmin Express

First, you need to uninstall the program with the steps below.

  • For Macs, quit Garmin Express, then open the Applications folder and drag Garmin Express to the trash. Finally, empty the trash.
  • For Windows 10, go to Start > Settings > Apps and select Garmin Express, then choose Uninstall. Garmin Express uninstall from Windows
  • For older Windows, use the Add/Remove Program feature in the Control Panel to uninstall Garmin Express from your computer.

Once uninstalled, restart your computer and reinstall Garmin Express. 

Do this by connecting your device to your computer and visiting Garmin’s website to download and install the application again.

#3 Update Windows or macOS operating system software

For Windows, some updates may not be available on all devices at the same time.

How to update macOS with its latest updates

  1. Go to System Preferences.
  2. Open Software Updates.
  3. Let your Mac check for updates. macOS update software
  4. Tap Update Now if updates are available.
    1. You see system updates to macOS as well as updates to Safari and select other Apple products.

How to update your Windows computer with the latest updates

  1. Select the Start button > Settings >Update & Security. 
  2. Choose Windows Update. Windows 10 update
  3. Select Check for updates.
  4. If updates are available, choose to Download and Install them now.

If a feature update is available for your device, it appears separately on the Windows Update page. To install it, select Download and install now.

#4 Check your internet speed.

The Garmin express app and only works with high-speed internet access. 

You can manually test your internet speed or use a free app like this one from Microsoft.

Windows: how to check network adaptor speed using Control Panel:

  1. Open Control Panel > Network and Internet > Network and Sharing Center.
  2. Click the Change adaptor settings in the left pane.
  3. Double-click the network adaptor (Ethernet or Wi-Fi).
  4. Check the connection speed in the Speed field.

#5 Restart your computer

For macs, restart by opening the Apple logo in the top corner. From its menu, choose Restart. Restart a Mac

For Windows, lightly pressing the power button or closing the lid does not effectively restart a computer with Windows 8, 8.1, and 10. 

These actions merely hibernate the computer.

Follow the instructions below to ensure that the computer is completely restarted. 

  1. Go to the Start menu.
  2. Choose the Power button icon. Windows restart
  3. Select Restart (or Shutdown to turn the computer completely off and power up via the power-on button.) 

FAQ FAQ frequently asked questions

What is Garmin Express?

Garmin Express is an app for your Mac or Windows computer. It is for use with your Garmin devices. 

It allows you to register your new device, update its software, and sync your Garmin Connect devices. 

It provides indispensable updates, like fresh maps and new software versions for free.

The app is handy if you want to have the most accurate navigation tools. 

If you have saved many addresses, routes, and waypoints to your Favorites menu, Garmin Express allows you to transfer them from one device to another with one click. 

Garmin Express helps to keep your data safe so that you never lose it again. 

Is Garmin Express compatible with Windows, Apple, and Mac?

It is compatible with Windows 7 (or newer) with Microsoft .NET 4.5.2. For Mac, it requires OS X 10.11 or newer. 

Garmin Express will not run on any of the iPad models. 

There is the Garmin Connect Mobile app for mobile devices.

What does Garmin Express do? 

Garmin Express can manage your GPS data, update your maps, upload activities to Garmin Connect, register your products, and even update golf course maps.

Should I download Garmin Express?

Yes, if you own and use Garmin devices. 

The app will help make sure you’re getting the latest updates for your GPS devices, and it helps to get rid of any bugs that may be undermining your device’s performance.

Go to Garmin’s website to download and install the Garmin Express application.

Is there an alternative to Garmin Express?

Yes, the Garmin Connect App syncs your device and automatically downloads software updates when your Garmin connects to the app. 

However, software updates often take a lot longer to download and install on your device. So you may wait up to a week from the release before you see a prompt to install the update. 

If you want the latest updates when they release, Garmin Express is the best way to upgrade Garmin devices immediately! 

How do I connect a device to Garmin Express?

  1. Download Garmin Express on your computer
  2. Turn your Garmin device on and connect it to your computer with a USB cable or ANT stick.
  3. If your device came with an ANT Stick, turn your device on, and plug the ANT Stick into your PC’s USB port.
    1. The Forerunner 310XT/405/405CX/410/610/910XT, Garmin Swim, vivofit, vivofit 2/3/4 vivomove require an ANT stick to make a connection with Garmin Express.
    2. For ANT stick devices, you may need to press and hold a button on your Garmin device until you see PAIR on the device screen, then release the button.
    3. For further instructions for your particular device model, go to Garmin’s support page and enter your specific model.
  4. Your device is now ready to communicate with your computer.
  5. The Garmin Express app should automatically open, showing the status of your watch. 
  6. Register your product.

Lost your Garmin ANT stick? No problem, they are easy to replace!

Garmin USB ANT Stick for Garmin Fitness Devices
  • USB ANT Stick for Compatible Garmin fitness devices
  • USB ANT Stick

Last update on 2021-05-08 / Affiliate links / Images from Amazon Product Advertising API

I have a first-class honors Physiotherapy degree and a second class honors Sports Science degree. I am also a certified Yoga teacher and Yoga therapist. Before completing my University education in the United Kingdom, I worked as a fitness instructor and athletics coach for many years. Since 2008 I have been practicing in the UK as a Chartered Physiotherapist, and traveling to European and World Cup tournaments with the Wales Masters field hockey team as their physiotherapist. I am passionate and actively involved in health and fitness and in the process of research and writing. I believe everyone should have access to the latest health and wellness research in simple, easy to understand language. In 2009 I published a research article ‘Is Yoga An Effective Treatment for Low Back Pain’ in the International Journal of Yoga Therapy. Currently, I am a freelance writer producing content relating to physiotherapy and health and wellness. I love anything animal! I have three rescued dogs and two parrots. I placed third lady in my city’s annual marathon (dressed as a bunny!) to raise funds for an animal welfare charity.

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