Google Assistant Not Working on Versa 3 or Versa Sense? Let’s Fix it

Fitbit Google Assistant app on screen

Smartwatches, much like smartphones, can give you bugs that are troublesome to fix. So, if Google Assistant is not working on your Versa 3 or Versa Sense, don’t be quick to blame it on a faulty device. Maybe you can fix it with a couple of easy tricks. 

And that’s precisely what we are here to do with this article! So, without any further ado, let us get right into it!

Quick checklist myhealthyapple quick checklist icon

  • Google Assistant only works when its paired phone or mobile device is nearby. 
  • If you use an Apple (iOS or iPadOS) device, you need first to install the Google Assistant app on your phone to use Google Assistant on your Fitbit. Plus, you must allow the Google Assistant app to refresh (run) in the background.
  • If you just got a new Fitbit watch, you can activate Google Assistant when you first set up your watch.  
  • If you already set up your Fitbit, you need to activate Google Assistant in the Fitbit app and then signing into your Google Account.
  • You can only use one voice assistant on your Fitbit. So if you use Amazon Alexa, you need to turn Alexa off before activating Google Assistant.
  • If you logged out of the Fitbit app, you must re-enable Google Assistant when you log in again.

Related reading

1. Make Sure that Google Assistant is supported in your region and watch model

First, we need to make sure that your Fitbit watch and region actually support Google Assistant. If not, there’s little reason to continue troubleshooting. 

At the moment of writing this article, Google Assistant will only work on the Fitbit Versa 3 and Fitbit Versa Sense.

If you have any other Fitbit model, you are unfortunately out of luck with Google Assistant. However, if you use a Versa 2, that Fitbit model supports Amazon’s Alexa voice assistant! Fitbit google assistant setup

Another downside with Google Assistant is that it’s not currently available in all countries.

As for regions, according to official information from Fitbit, the countries are currently supported: 

North & South America

  • United States (English) 
  • Canada (English)
  • Future release in 2021
    • Canada (French) 
    • Mexico, Chile, Colombia, and Peru (Spanish)

Europe

  • The United Kingdom and Ireland (English)
  • Future release in 2021
    • Belgium and the Netherlands (French, Dutch) 
    • France (French) 
    • Germany (German) 
    • Italy (Italian) 
    • Spain (Spanish) 
    • Sweden (Swedish)
    • Switzerland (French, German, Italian) 

Asia

  • India (English)
  • Singapore (English)
  • Future release in 2021
    • Japan (Japanese) 

Australia & New Zealand

  • Australia (English)
  • New Zealand (English)

If you have a Fitbit Versa 3 or Versa Sense and live in a supported region but can’t get Google Assistant to work, try one of the below solutions.  

2. Update Your Fitbit Watch to the latest firmware

Google Assistant is not going to work unless you have the required software version.

To get the latest firmware update for your Fitbit: 

  1. Head over to the Fitbit app.
  2. Tap on the Today tab > your profile picture > your Fitbit watch.Fitbit device in the list of Fitbit app account settings
  3. And finally, tap the pink Update banner. Fitbit update firmware on Fitbit versa 3

If there is no update button, then you probably already have the latest firmware update.

If you just installed a newer firmware version, restart your Fitbit and try using Google Assistant again.

Update the Fitbit app and its permissions

Ensure that the Fitbit app itself is on the latest version available through Google Play or the App Store.

If an update is listed, tap it.Fitbit app update for Android and Apple iOS

One thing to keep in mind is that the Fitbit app needs to have permission to run in the background, or it won’t work correctly – be it for updates or other features. 

So, this may be worth checking out as well. 

Turn off battery savings mode or low power mode on your phone. Toggle off iPhone Low Power mode

Most phones include some battery savings mode, and most of these restrict or reduce background activity and the “Hey, Google” features for Google Assistant.

These settings are usually in your Settings app. Look in your Settings app > Battery and turn off any battery saver or low power mode feature. 

Some phones offer additional savings features. Xiaomi devices, for example, come with a feature called “App battery saver” that often kills background apps.

3. Setup Google Assistant

Google Assistant on Fitbit watches doesn’t just work out of the box.

If you didn’t set it up after booting up the watch for the first time, or if you didn’t get the option to, follow these steps. 

Have a Google account available

Before you start, make sure you either have a Google Account or sign up for a new account  (if you have a Gmail account, a Google account.)

You’ll need to sign in to your Google Account for Google Assistant to work with your Fitbit!

Next, check if your phone already has the Google Assistant app.

If not, open the App Store or Play Store and install the Google Assistant app onto your phone. Google Assistant app install

Once you install Google Assistant, you’re ready to get it working on your Fitbit! 

To set up Google Assistant on a Fitbit Versa 3 or Versa Sense watch: 

  1. Open the Fitbit app on your phone.
  2. Tap on your profile picture at the upper left part of the screen (assuming you are already on the “Today” tab.)
  3. Select your Fitbit device.
  4. Tap on the Voice Assistant tile. Fitbit app voice assistant
  5. And select Google Assistant to connect to your Google account. Add Google Assistant to Fitbit
  6. Please wait for it to Connect to your account, follow all the on-screen instructions, and activate Google Assistant for your Fitbit. Fitbit activate Google Assistant
  7. Select your feature preferences for Google Assistant, press Done, and then give it a try!

Please make sure you turn on your Fitbit’s microphone first in the Settings app > Vibration & audio > Microphone and switch it on. 

To use Google Assistant on your Fitbit, tap the Google Assistant app icon on your Fitbit or make Google Assistant your side button shortcut. Fitbit Google Assistant app on Fitbit screen

Still no luck? Then let’s keep on troubleshooting. 

4. Troubleshooting Google Assistant on Fitbit

Getting a message that something went wrong. Please try again later?

  • This error usually shows up when you already activated Alexa. Check if Alexa is listed as active and if so, turn it off. Fitbit google assistant setup
  • Then restart both your phone and Fitbit watch and try again to activate Google Assistant.

Seeing the message that it Couldn’t Connect or Connection Lost? Google Assistant couldn't connect to Fitbit

  • Check that you installed the Google Assistant app on your paired phone and connected it to your Google Account.
  • Make sure you allow both the Fitbit app AND the Google Assistant app to run in the background on your phone. 
  • Verify that you allowed the Fitbit app and Google Assistant access to location services.
  • Sync your Fitbit device to the app. 
  • Move your Fitbit closer to your phone, so it’s within Bluetooth range.
  • Check that your phone is connected to the internet.

Keep getting the message to Reactivate Google Assistant? Google Assistant for Fitbit Reactivate or remove account

  • Try pressing Reactivate Google Assistant and if that doesn’t work, try this:
    • Completely disable Google Assistant in the Fitbit app by selecting Remove Account instead of Reactivate. Then run through the set-up steps again.

If removing your account didn’t work, try these steps.

  • Go to the Today tab > your profile picture or icon > your Fitbit device image.
    • Tap Voice Assistant > Google Assistant > Turn off Google Assistant > Turn Off. Google Assistant on Fitbit turn off in Fitbit app
  • Also, verify that Alexa is not active. If so, turn Alexa off.
  • Close the Fitbit app.
  • Restart your phone and reboot your Fitbit watch.
  • Open the Fitbit app and run through the steps to turn on Google Assistant again.

5. Common fixes when Google Assistant isn’t working on your Fitbit

If you are sure that you are living in a supported region, you own a Versa 3 or Versa Sense, both the watch and Fitbit app are updated to the latest version, and the setup has been completed successfully, then these are the last common steps that you can try: 

  1. Uninstall the Google Assistant app and reinstall it.
  2. Ensure that the watch is within the range of your smartphone.
  3. Check that both Wi-Fi and Bluetooth are enabled.
  4. The Fitbit watch should be connected to your smartphone with access to the internet.
  5. Ensure your smartphone is not “killing” the Fitbit app in the background (low power mode, battery saver, and Xiaomi’s battery-saving features are notorious for doing this.)
  6. Try rebooting both the phone and watch in case that something has bugged out.
  7. Re-activate Google assistant with the steps that we’ve provided above.
  8. Pull down on Fitbit’s home-screen to force manual sync.
  9. Try re-pairing the watch with your phone from scratch.
  10. You can also try changing your location via the Fitbit app to a supported region – which may work if Google Assistant is not officially supported in your current region.
    1. Most people find that changing Google Assistant language to English (USA) works. Make sure you change the language settings for the Google Assistant app.
    2. You may also need to change the Fitbit app to English (US) as well.

Want to turn Google Assistant off and disable it?

  1. Open the Fitbit app on your phone.
  2. Go to the Today tab and tap your profile picture.
  3. Tap your Fitbit device from your account list.
  4. Open the Voice Assistant tile.
  5. Tap Google Assistant (when listed as active.)Google Assistant is active for Fitbit inside the Fitbit app
  6. Choose to Turn off Google Assistant > Turn Off.

FAQ FAQ frequently asked questions

How do I enable Google Assistant on Fitbit Sense? 

You can activate Google Assistant by going into the Fitbit app and enabling Google Assistant under the Voice Assistant tile.

Step-by-step directions are available in this how-to guide above. 

How do I access Google Assistant from my Fitbit?

The easiest way is to set your side shortcut button to Google Assistant, then all you need to do is press and hold that side button and speak.

To set your shortcut, open the Settings app on your Fitbit, scroll down to Shortcuts and change one of the shortcuts to Google assistant. 

If you use the shortcuts for something else, then from your Fitbit’s clockface, swipe and tap open the Google Assistant app.

Which Fitbit has Google Assistant? 

When publishing this article, only the Fitbit Versa 3 and Versa Sense officially support Google’s voice assistant. 

Why Has Google Assistant stopped working? 

This is a common Android-related bug that can sometimes occur not only with Google Assistant – but also with other apps.

Rebooting your phone or re-installing the Google Assistant app are two of the most common fixes. 

Can I use Google Assistant and Alexa on my Fitbit?

While your Fitbit (Versa 3 and Sense) supports both Alexa and Google Assistant, you cannot have them both active at the same time.

Your Fitbit only supports one active voice assistant at a time. So, you need to disable one to use the other.

Fitbit Versa 2 only supports Alexa, so you cannot get Google Assistant on this older Versa model.

At this time, no other Fitbit models, including older Versas, Ionics, or Charges support voice assistants.

Wrapping up

That’s about all you can do if Google Assistant is not working on your Versa 3 or Versa Sense device. 

If you have any more questions, feel free to let us and everyone else know about them in the comments section, and we’ll do our best to help you out. 

If you liked this article, feel free to come back for more as we regularly post about anything that has to do with smart tech, fitness, and well-being.

Ever since my early teenage days, I have long been passionate about all-things-tech and long-distance running. After graduating from high school and finishing my military duties, I immediately started working as a writer in 2016, and to this day, I still share my passion with everyone online.

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