How to connect and sync your Fitbit to a Mac using Fitbit Connect

Fitbit Connect on Mac

Fitbits work great with mobile devices like your iPhone or Android and the Fitbit app. But what if you want to sync your Fitbit with your Mac? If you’re wondering whether there a Fitbit app for Mac, there’s some good and some not-so-good news.

Let’s start with the good news. Fitbit does offer a unique app, called Fitbit Connect, for Mac users and folks with older Windows computers.

And the bad news? Fitbit Connect only works with certain Fitbit models, mainly older products. And, Fitbit has not updated the app to work with the latest versions of macOS, including macOS Catalina and above.

Fitbit connect vs Fitbit app: what’s the difference? differences between Fitbit Connect and Fitbit app

Both Fitbit Connect and the Fitbit app allow you to set up new Fitbit devices to your account and sync any current devices to Fitbit’s servers. And that’s where the similarities end.

While Fitbit Connect collects your device’s information and sends & syncs it to Fitbit’s servers and your account dashboard, Fitbit connect does not give you the robust data, resources, or features of the Fitbit app.

For example, you cannot create challenges or accept adventures in Fitbit Connect.

Unlike the Fitbit app, Fitbit Connect does not store any of your device data locally, but instead regularly transfers (syncs) your device’s data to Fitbit servers.

None of Fitbit’s latest models are compatible with Fitbit Connect

However, the biggest difference between Fitbit Connect and the Fitbit app is that Fitbit Connect only works with older, legacy Fitbit devices. latest fitbit model do not support Fitbit Connect on Mac

If you own a recent Fitbit model, like the popular Inspire Series, Versa Series, or Ionic, you cannot use Fitbit Connect–you must use the Fitbit app for Apple devices (iOS), Android, or Windows 10.

To find out if you can use Fitbit Connect with your Mac or older Windows PC, review your model’s user manual and scroll to the section on setting up your device.

If you discover that your model does not work with Fitbit Connect and you don’t have access to an Apple or Android mobile device, contact Fitbit Customer Support.

Unfortunately, it’s likely your Fitbit model requires a compatible smartphone/tablet or possibly Windows 10 and the Fitbit app.  Apple devices must use iPadOS or iOS 12.2 or above and Android devices must support Android 7.0 or above.

Where can I download the Fitbit Connect? Download fitbit connect for Mac

  1. To download Fitbit’s Connect app for Mac and older Windows versions, follow this link for Fitbit Connect for Mac or to download Fitbit Connect for an older Windows computer, use this link for Fitbit Connect app for Windows.
    1. If needed, check your Mac’s version by visiting the About this Mac located under the top Apple Logo menu Apple mac computer about this mac
  2. Then, look below the Download for Mac button and select either Mac (for macOS and Mac OS 10.6+) or Mac 10.5 (for Mac OS X 10.5 Leopard–this works only with for Flex, One, and Zip devices)
  3. Fitbit Connect does not work with macOS Catalina and above
  4. If you use Windows 10, download the Fitbit app from the Microsoft Windows Store using this link.

How to set up and pair with Fitbit Connect on your Mac

Fitbit Connect works with Bluetooth to communicate with your Fitbit device.

Unlike other brands of smartwatches and trackers, Fitbit does not communicate with your Mac via a cable. It only connects to your Mac (or any device) using Bluetooth Low Energy.

For computers that don’t include Bluetooth Low Energy (BLE 4.0,) you need to use the Fitbit branded wireless dongle that was either packaged with your Fitbit or purchased separately.

  1. After downloading and installing Fitbit Connect to your Mac, if you’ve never synced to Fitbit choose the option to Set up a New Fitbit Device set up a new Fitbit device using Fitbit Connect
  2. If you previously set-up and synced the device using another computer or a mobile device, choose the option to Sync Now
    1. If you sync with a mobile phone (iOS or Android) and allow notifications to push to your Fitbit, you can not sync your Fitbit with another device. Turn off Bluetooth on your phone (or turn your phone/tablet off) and try to sync with your Mac using Fitbit Connect
  3. Follow the on-screen instructions to either create a new Fitbit account (New to Fitbit) or login to your existing account (Existing User)
    fitbit new or existing user sign in with fitbit connect for mac

    1. For new users, you need to enter your email address, create a password, agree to Fitbit’s terms & conditions, and answer some questions about yourself such as height, weight, birthday, and so forth
  4. After signing up or logging in, choose the Fitbit model you want to set-up with Fitbit Connect choose what model of Fitbit to set up in Fitbit Connect
    1. If you don’t see your model listed, tap the More Devices button (if shown)
    2. If it’s still not listed, check your device’s user manual. It’s likely that Fitbit Connect does not support your device–instead, you’ll need to use the Fitbit app on a mobile device (Apple or Android) or Windows 10 computer
  5. Once you choose your device model, Fitbit Connect searches for it
    1. If Fitbit Connect doesn’t find your device, make sure it’s powered on and charging and that you place it close to your Mac (or the Bluetooth dongle)
    2. For folks using the dongle, try a different USB port for your dongle
    3. If you or family members have any other Fitbit devices nearby, move them away
    4. If you have a nearby mobile device, like an Apple or Android phone, disable Bluetooth on that device and try Fitbit Connect again
  6. When Fitbit Connect finds your device, it runs through pairing where it sends a code to your device that you then enter on your Mac Pairing with Fitbit Connect app on Mac
  7. When you’re done with the setup, Fitbit takes you to your account’s dashboard using a web browser

How do I sync my Fitbit with my Mac?

Once you pair your Fitbit to your Mac, Fitbit Connect uses Bluetooth for automatic syncing.

Syncing occurs in the background automatically every 15 minutes as long as:

  • The Fitbit is within Bluetooth range of your Mac (less than 20 feet)
  • The Mac is awake and connected to the Internet
  • Your Fitbit isn’t currently connected via Bluetooth to another device (like your mobile phone)

If you use the Fitbit dongle, you need to make sure that dongle remains plugged into your Mac in order for syncing.

You can also manually force sync anytime using Fitbit Connect 

  1. Check that your Mac’s Bluetooth is on (or plug in the Fitbit dongle)
  2. Open Fitbit Connect on your Mac or tap the Fitbit icon in the top menu bar
  3. Tap Sync Now Fitbit Connect sync now options

Why won’t my Fitbit sync to my Mac?

First, make sure your device supports Fitbit Connect. As mentioned, the newest generation of Fitbits aren’t compatible with Fitbit Connect and only work with the Fitbit app for mobile (Apple and Android) or Windows 10.

Check your device’s user manual to see if it supports syncing with a Mac and Fitbit Connect.

Now, if your model does support Fitbit Connect, try these tips to sync your Fitbit with your Mac

  1. Fully charge your Fitbit device before syncing
  2. If using the Fitbit dongle, remove it from your computer then re-insert itFitbit bluetooth dongle for Mac
  3. Don’t forget to wake up your Fitbit by pressing a button or tapping it
  4. Turn Bluetooth off on any nearby phone, tablet, or another computer that you also sync your Fitbit too. Or simply, turn off that other device while syncing with your Mac. Your Fitbit can only maintain one Bluetooth connection at a time
  5. Check that you turned on your Mac’s Bluetooth (System Preferences > Bluetooth) and that your Fitbit is paired & connected via Bluetooth with your Mac
  6. Turn Bluetooth off and back on in your Apple’s top menu bar or in your Mac’s System Preferences > Bluetooth. And then try to sync manually using the Sync Now option in Fitbit ConnectTurn bluetooth off (and back on) for Mac
  7. Restart the Fitbit device and/or your Mac
  8. Remove any other Fitbit devices from your Fitbit account temporarily and then try to sync
  9. Delete Fitbit’s website data from Safari and then try syncing again. In Safari, open Preferences > Privacy > manage website data and search for Fitbit. Highlight that data and press Remove Safari on Mac remove Fitbit website data
  10. Try uninstalling and reinstalling Fitbit Connect on your Mac
  11. Reset your Mac’s Bluetooth module
    1. Press and hold down both the Shift + Option (Alt) keys on your Mac’s keyboard shift plus option keys pressed on Mac keyboard
    2. Click the Bluetooth symbol in the top corner of your Mac’s menu bar. If you don’t see it check the box Show Bluetooth in menu bar in System Preferences > Bluetooth
    3. Navigate to Debug and choose Reset the Bluetooth module Mac reset Bluetooth module
    4. Restart your Mac

Why won’t Fitbit Connect work on my Mac? Fitbit not working with Mac shows exclamation point

Unfortunately, Fitbit has not updated the Fitbit Connect app since 2018–the most recent version of the app is 2.0.2.7241 that released back on July 25, 2018.

So if you use a newer model Mac that comes packaged with macOS Catalina and above, Fitbit Connect does not really work.

Does your Mac support Bluetooth Low Energy?

In order for Fitbit to connect, your Mac must support Bluetooth Low Energy (BLE.)

  • To find out, go to your Mac’s Apple Menu and choose About this Mac Mac computer about this Mac
  • Then, tap System Report System Report data on Mac
  • Look for Bluetooth under the category Hardware
  • In the details section, see if your Mac says “Yes” next to Bluetooth Low Energy Supported Bluetooth Low energy support on Mac

If your Mac does not support BLE or if your Mac fails to see your Fitbit, try using the Fitbit’s wireless dongle that either came with your Fitbit device or that you purchase separately.

Try these troubleshooting tips for when Fitbit Connect isn’t working on your Mac

  • Try uninstalling and reinstalling Fitbit Connect–some Mac folks found this worked for them. Follow this process:
  • If you see an exclamation mark next to Fitbit Connect on your Mac, try turning Bluetooth off and back on and turn off Bluetooth on any nearby device that connects with your Fitbit. Then, perform a manual sync using the Sync Now function in Fitbit Connect Mac Fitbit Connect app Sync Now options
  • Some Mac users with macOS Catalina+ found that Fitbit Connect does work immediately after restarting their computers. But once they start using the Mac, it no longer maintains a connection to the Fitbit device and fails to automatically sync

How to uninstall Fitbit Connect

If you need to reinstall Fitbit Connect or simply want to remove it, it’s actually fairly easy to do so as long as you have the correct file. That’s because the uninstaller utility is packaged with the install files!

Since most of us remove the original installation files when we successfully install programs like Fitbit Connect, you likely need to download those install files again from Fitbit.

  1. Once downloaded, open the .dmg file and in the disk image folder, choose Uninstall Fitbit Connect.app.Remove Fitbit Connect app from a Mac
  2. When you see a security message that the app was downloaded from the internet and asking you if you are sure you want to open it, tap open
  3. If requested, enter your admin’s password to allow the uninstaller to delete Fitbit Connect daemon files
  4. You see a message uninstall completeFitbit Connect uninstall complete message on Mac

Wrapping it up

Sadly, it’s no longer easy to work with your Mac and your Fitbit. If you have a newer model Fitbit, the company wants you to migrate to syncing your device using a mobile phone or tablet and the Fitbit app.

And if you have an older Fitbit model but a newer Mac or updated your Mac to the latest macOS version, you also run into trouble since Fitbit no longer appears to be updating the Fitbit Connect app for Macs!

Although many of us have both Macs and mobile phones, not all of us do! So Fitbit is really missing out on the crowds of folks that want to manage their Fitbit devices, old and new models, using their computers.

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