This morning like most mornings, I woke up and strapped on my Fossil Carlyle Gen 5 smartwatch. The screen was black, but usually, that’s not a big deal. I tap it or press a button, and it turns on. But not this morning.
Today, my Fossil’s screen remained dark. Okay, restart it by pressing the middle button for a few seconds. Nope, that didn’t work. It wasn’t working and seemed stuck or, worse, dead.
The good news is that I did find a way to get it back working–here’s how.
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Sometimes, it’s a very simple thing preventing your watch from turning on. So check these things first:
- Update the Wear OS or Fossil smartwatch app and then open the app. Then, wait a few moments for your phone to sync with your watch in the app.
- Turn on Always-on screen in your phone’s Wear OS app > Advanced settings.
- Try changing the watch face in the Wear OS or Fossil Smartwatch app.
- Connecting your watch to its original charger and charge it for at least 30 minutes. Try charging it using a different port on your computer or a different wall outlet then you previously did.
Long Restart your Fossil smartwatch
Although this method did not work for me, try this first.
- Press and hold down the crown (middle button) until the watch vibrates (may take 30-60 seconds.)
- After vibrating, release the button and wait to see if your watch turns on.
Reboot your Fossil wearOS smartwatch
- Clean your watch’s backside and charger with a lint-free cloth to remove any dirt, debris, or grease.
- Place your Fossil on its charger and charge it up for 30 minutes (just in case your watch’s battery was depleted.)
- Remove the watch from its charger.
- Hold down all three buttons until you feel the watch vibrate, then release. Usually, this takes 20-30 seconds but maybe as long as 45 seconds.
- Press and hold the middle button (the crown) for a few seconds until you feel another vibration and wait for the Fossil logo to appear on your watch’s screen, then release the button.
- When you see the Fossil logo on-screen, that’s a great sign! Wait for the watch to reboot to its clockface fully.
If your Fossil watch still doesn’t work, try these steps:
- Press and hold all 3 buttons until it vibrates 4 times. Then, release all three buttons.
- Wait for 10-15 seconds.
- Press and hold the crown (middle button) until it vibrates. Release the button and wait for the watch to reboot.
You may need to repeat this process a few times to get your watch to turn on. Also, some readers tell us that they started charging their watches and then repeated these steps.
Still not working?
If you tried all the steps and performed them multiple times, but your watch still won’t turn on, try wiping the cache from the watch from its Fastboot recovery mode.
- Press the middle and bottom buttons until the watch vibrates and you see the Fastboot mode screen. Release both buttons.
- Keep holding both buttons if you see Google Assistant launch or options to power off/restart.
- In the Fastboot menu, press the top button until you highlight Recovery Mode.
- Press and hold the middle button to launch Recovery Mode.
- Once in Android Recovery mode, swipe down and highlight Wipe cache partition.
- Swipe right to select it and swipe right again on yes to confirm.
If wiping the cache didn’t work, you can reset it via the Fastboot option to Wipe data/factory reset. If you suspect it’s a hardware problem, contact Fossil’s support team.
First, gather all your paperwork, including the original receipt (proof of purchase), and then reach out directly to Fossil’s customer support. Fossil requires a printed copy of the receipt for all warranty repairs.
Fossil’s warranty currently covers your watch for two years.
If your watch is out of its warranty, you may have purchased it on a credit card that offers additional warranty coverage. Check with your credit card provider on their policy for extended warranties.