WearOS Fossil Gen 5 or Sport black screen and won’t turn on? Fix it now

Fossil smartwatch won't turn on

This morning like most mornings, I woke up and strapped on my Fossil Carlyle Gen 5 smartwatch. The screen was black, but usually, that’s not a big deal. I tap it or press a button, and it turns on. But not this morning.

Today, my Fossil’s screen remained dark. Okay, restart it by pressing the middle button for a few seconds. Nope, that didn’t work. It wasn’t working and seemed stuck or, worse, dead.

The good news is that I did find a way to get it back working–here’s how.

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Long Restart your Fossil smartwatch

Although this method did not work for me, try this first.

  1. Press and hold down the crown (middle button) until the watch vibrates (may take 30-60 seconds.) restart Fossil smartwatch by pressing middle crown button
  2. After vibrating, release the button and wait to see if your watch turns on.

Reboot your Fossil wearOS smartwatch

  1. Clean your watch’s backside and its charger with a lint-free cloth to remove any dirt, debris, or grease.
  2. Place your Fossil on its charger and charge it up for 30 minutes (just in case your watch’s battery was depleted.)
  3. Remove the watch from its charger.
  4. Hold down all three buttons until you feel the watch vibrate, then release. Usually, this takes 20-30 seconds but maybe as long as 45 seconds. Force restart your Fossil smartwatch using all buttons
  5. Press and hold the middle button (the crown) for a few seconds until you feel another vibration and wait for the Fossil logo to appear on your watch’s screen, then release the button. Fossil logo on screen when restarting smartwatch
  6. When you see the Fossil logo on-screen, that’s a great sign! Wait for the watch to reboot to its clockface fully.

If your Fossil watch still doesn’t work, try these steps:

  • Press and hold all 3 buttons until it vibrates 4 times. Then, release all three buttons.
  • Wait for 10-15 seconds. 
  • Press and hold the crown (middle button) until it vibrates, then release the button and wait for the watch to reboot.

You may need to repeat this process a few times to get your watch to turn on. 

Still not working?

If you tried all the steps and performed them multiple times, but your watch still won’t turn on, it’s likely a hardware problem that needs attention from Fossil’s support team.

First, gather all your paperwork, including the original receipt (proof of purchase), and then reach out directly to Fossil’s customer support. Fossil requires a printed copy of the receipt is required for all warranty repairs.

Fossil’s warranty currently covers your watch for two years. 

If your watch is out of its warranty, you may have purchased it on a credit card that offers additional warranty coverage. Check with your credit card provider on their policy for extended warranties.

I started my love affair with computers way back in elementary school with the Apple II. Since then, I've worked with technology in my career as a media educator and videomaker. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. So I know a thing or two about teaching others and creating how-to guides! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives!

9 COMMENTS

  1. It works for me! My daughter bought for me this Fossil Carlyle HR and this one didn’t turn on this morning.

    I worried that I would ask my daughter to go to the Fossil store again with her (Fossil Sports she had bought for me had other issues twice before and third time, she upgraded to this watch paying more).

    You saved my watch and my life. 🙂 Thanks so much!

  2. Thank you Beth. Great advice . My watch is up and running again. Hope your keeping well and wish you all the best for the future.

  3. Thank you!
    My watch shut down in the middle of the day and there was nothing I could do to turn it on. It didn’t even react when placed on the charger.
    Your instructions with those 4 vibrations helped.

    • Thank you. I bought my Carlyle refurbished directly from Fossil, and when this happened I began to question that decision. Good to know that it’s a known issue and there is an easy fix for this.

  4. Thank you sooooo much!!!! The second method worked for me! I’ve been loving my watch- was so worried that it was dead! Thank you!!!

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