Is you Fitbit stuck on the Fitbit logo? Let’s fix it

Fitbit logo on screen when restarting or resetting

Does your Fitbit suddenly show the Fitbit logo screen and seem stuck on that screen, no matter what you do? If it only shows the Fitbit logo on its screen and doesn’t respond to touches or button presses, you might feel that it’s broken for good. But it’s not!

Unfortunately, this problem occasionally happens to all of us. Just yesterday, my Versa 3 got stuck on that darn logo screen right after I updated its firmware.

The good news is that there are several ways to fix it so you can get back to using your Fitbit.

So let’s get to fixing it!

Related reading

Does your Fitbit keep restarting in a loop? 

If your problem is that your Fitbit keeps restarting, meaning it shows the Fitbit logo, then it disappears, and reappears in a repeating loop, then check out this article instead:

Fitbit Sense or Fitbit Versa keep restarting? Here is a Fix

Unlike a reboot loop, if your Fitbit’s screen only shows the Fitbit logo and does not flash the logo or restart repeatedly, this article is for you. 

As mentioned, this problem happened to me a few days ago with my Versa 3, just after I updated its firmware in the Fitbit app. For me, it was a simple fix: a restart. 

Manually restart your Fitbit Fitbit Sense or Versa Series side button

Restarting your Fitbit is always a good place to start troubleshooting almost any device. In many cases, your Fitbit did not complete its boot-up processes, which may be the reason you only see the Fitbit logo on your screen.

For most Fitbit watches, press and hold the side button or buttons for at least 10 seconds until the screen goes black and the Fitbit logo reappears. Once you see the Fitbit logo on its screen, release all the buttons.

For most Fitbit trackers, including the Charge 5 and Luxe, connect your Fitbit to its charging cable and verify that the charge is connected to power. Once connected, you want to press the button at the end of the charging cable or on the device itself.

  • On the Luxe and Charge 5: press the charger button 3 times, pausing for 1 second between presses. Wait until the Fitbit’s screen goes black and the Fitbit logo appears.
  • Charge 2, 3, & Charge 4: press and hold the Fitbit’s button for 8 seconds (4 seconds for Charge 2,) then release it. Wait until you see a smiley icon and the tracker vibrates.
  • For Inspire Series and Ace 2/3: press and hold the Fitbit’s button(s) for 5 seconds, then release it. Wait until you see a smiley icon and the tracker vibrates.

If successful, your Fitbit should now display its clock face! Distance on Fitbit Clock Face as default

I find that I often need to hold down the button for more than the recommended amount of time to get my Fitbit to restart. So if the instructions above didn’t work, try holding down the button(s) a bit longer.

For more detailed instructions on restarting your Fitbit by mode, see this article: Need to restart or reset your Fitbit? Learn the steps.

Place your Fitbit on its charger Fitbit Versa 3 seated correctly on its charger

Your Fitbit’s battery may be low and needs charging. And when the battery is especially low, it may be unable to boot up normally and show the clock face. 

So place your Fitbit on its charger and wait a few minutes. Then check if your clock face shows up.

Force quit the Fitbit app

Your Fitbit may be unable to communicate with the Fitbit app on your phone, tablet, or another device. So it’s a good idea to relaunch the Fitbit app by closing it, checking for any app updates, and reopening it.

To close the Fitbit app on Apple or Android devices, swipe up from the bottom of your phone’s screen until you see the app screen shrink to show the app switcher. Swipe the Fitbit app off the top of your phone’s screen to close it. 

Android users can also force stop the Fitbit app via the Settings app > Apps > choose the Fitbit app > Force Stop. Force stop Fitbit app pm Android

Then, open the App Store or Google Play Store and check if any update is available for the Fitbit app. If so, update the app. Fitbit app update for Android and Apple iOS

After closing the app and updating it, if available, open the Fitbit app again and see if it connects to your Fitbit. Try manually syncing by selecting the Sync Now button from your Fitbit’s menu.

  1. Open the Fitbit app and choose the Today tab.
  2. Tap your account picture or icon at the top.
  3. Select your Fitbit device from the list. fitbit device in the Fitbit app
  4. Look for and tap the Sync Now button. Fitbit app Sync Now on iPhone

Change your Fitbit’s clock face

When your Fitbit shows just the logo on-screen, it could indicate a problem loading your clock face. So let’s try loading another.

  1. Open the Fitbit app and choose the Today tab.
  2. Select your account picture or icon at the top and select your Fitbit device from the list.
  3. Tap Gallery. Gallery tile in Fitbit app for clock faces and apps
  4. Choose the Clocks tab at the top. Fitbit app see clock faces made by Fitbit
  5. Select a different clock face, preferably one that’s under By Fitbit.
  6. Install the new clock face, giving it any requested permissions, and tap the Proceed button, if asked. Allow Fitbit clock face access to your data permissions
  7. Check if your Fitbit updated its clockface and is no longer frozen on the Fitbit logo.

Check your phone’s Bluetooth settings

If restarting didn’t work for you, it may be that the connection between your Fitbit device and the Fitbit app on your phone isn’t working or that the devices aren’t paired or connected.

  1. On your paired phone, open the Settings app > Bluetooth settings
  2. Verify that your Fitbit shows up as connected. If not, tap it and see if it can reconnect.
  3. You should only see one Fitbit device listed. If more than one Fitbit shows up in your list of BT devices, tap that device and choose to forget it. Forget this device from Bluetooth on Android

Sometimes, other devices interfere with the BT connection between your phone and your Fitbit. In that case, try turning off (powering down) other BT devices or disconnecting them from your phone.

If you cannot turn off a BT device or disconnect it, try moving farther away from that device or choose to temporarily forget that device (and add it back later.)

Remove your Fitbit from the Fitbit app and set it up again

Setting up your Fitbit with the app from scratch often helps these types of issues. 

  1. Open the Fitbit app, tap your account picture or icon at the top.
  2. Select your Fitbit device from the list.
  3. Wait for it to sync or press Sync Now.
  4. After syncing, choose the trash can (Android) or scroll down and choose Remove this Fitbit (Apple) and confirm you wish to remove it. Fitbit app remove this device from the app
  5. Open your phone’s Bluetooth settings and if your Fitbit still shows as connected, tap it and choose to Forget this device. Bluetooth settings forget Fitbit
  6. Return to the Fitbit app and tap your account icon.
  7. Confirm that your Fitbit device isn’t listed. Then, choose Set Up a Device. set-up a new device inside the Fitbit app
  8. Select your Fitbit model and replace Device, follow the remaining on-screen instructions, and pair your Fitbit to your phone.

Is your Fitbit still under warranty?

If your Fitbit is relatively new, i.e., less than one year old in the US and 2 years in the EU, and you cannot get your Fitbit off the Fitbit logo, contact Fitbit Support

For the fastest service, we recommend using their live chat.

Be sure to have your proof of purchase (or gifting date) and the email or username you use with your Fitbit account before you contact Fitbit. 

Let them know you are experiencing these issues and the steps you already have tried to fix the problem. As long as your Fitbit is covered under its warranty, Fitbit typically replaces the Fitbit if they cannot repair it or help you troubleshoot the issues.

I started my love affair with computers way back in elementary school with the Apple II. Since then, I've worked with technology in my career as a media educator and videomaker. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. So I know a thing or two about teaching others and creating how-to guides! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives!

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