Fitbit Sense or Fitbit Versa keep restarting? Here is a Fix

Fitbit logo on screen when restarting or resetting

Smartwatches, just like smartwatches, and any other piece of complicated technology, are not perfect. They can have their issues. When Fitbit Sense or Fitbit Versa keeps restarting, that’s usually only a part of a problem. 

But it is a problem nonetheless, and we are here to help you fix it. So, without any further ado, let us get right into it!

Related reading

1: Check for incomplete downloads and charge it up to 100%

The reasons your Fitbit Sense or Versa is restarting may be due to an incomplete download of something like Music or an incomplete firmware update.

Since these types of large downloads require a lot of power, we recommend you plug your Fitbit into its charger and wait for a few minutes to see if there is a download waiting.

Make sure your Fitbit is in range of your Wi-Fi network, then check your Fitbit to see if it shows the download’s progress. If so, keep your Fitbit on its charger and wait for the downloads to complete. downloading on Fitbit

Whether you have incomplete downloads or not, it’s a good idea to keep your Fitbit on its charger until it reaches 100%.

2: Perform a manual restart 

This is one of the oldest tricks on the book for any electronic device. It’s the classic principle of “Have you tried turning it off and on?” 

So even though your Fitbit is restarting on its own, it’s a good idea to restart it intentionally. For this process, you want to place your Fitbit on its charger and verify that it is charging before attempting a manual restart.

To manually restart your Fitbit Sense or Versa, follow these steps:

  1. Place your Fitbit on its charger and make sure it’s connected to power and charging. Fitbit Versa 3 seated correctly on its charger
  2. Press and hold the side button for 10 seconds until you see the Fitbit logo on the screen, then release. 
    1. For Fitbits with more than one button, press and hold both the back and bottom buttons.
    2. You can also restart using the Settings app on your Fitbit, choosing About > Reboot or About > Shutdown and then powering it back on. Shut down or About on Fitbit Versa 3 and Sense
  3. Once restarted, open the Fitbit app and choose Sync Now. Sync Now feature in Fitbit app

3: Change your Fitbit’s clock face

If you use a third-party clockface, try changing to a Fitbit branded clockface and see if that makes this restart error disappear.

  1. Open the Fitbit app.
  2. Choose the Today tab and tap your profile picture or icon at the top.
  3. Select your Fitbit device from your account list. Fitbit device in the list of Fitbit app account settings
  4. Tap the Clock Faces tile. tab for clock faces in Fitbit app
  5. Show all clock faces and choose a By Fitbit clockface. Clock faces by Fitbit in the Fitbit app
  6. Wait for the clockface to install on your Fitbit watch and then test to see if the restarting problem is gone.

4: Factory reset your Fitbit

If that restart didn’t do the trick, try resetting it back to its factory settings. A factory reset often fixes problems that a simple restart didn’t.

Just keep in mind that in this case, you are going to lose all of the data that’s not already synced and backed up onto your account on Fitbits servers. 

To factory reset a Fitbit Sense or Fitbit Versa: 

  1. Open the Fitbit app and remove your Fitbit from the app. delte fitbit device from fitbit app
  2. Go to the watch’s Settings app.
  3. Scroll down and tap About.
  4. Press Factory Reset. Fitbit Sense or Versa 3 factory reset
    1. For other Fitbit models, you might see Clear User Data instead of factory reset.
  5. Go back to the Fitbit app and choose to set up a device to your account. Then follow the instructions to complete pairing.set-up a new device inside the Fitbit app

After the factory reset completes and you set up the watch again. Hopefully, you fixed the restarting issue.

Can’t access your Fitbit’s screen? Do a hard reset

If the Fitbit reboots so often that you can’t even navigate its on-screen settings, you can try physically resetting your device using its button(s.) This is often called a hard reset.

For these steps, you do NOT plug the Fitbit into its charging cable.

To perform a hard reset on the Fitbit Sense and Versa 3

  1. Press and hold down the side button for about 8 seconds until the screen turns off.Fitbit Sense or Versa Series side button
  2. After the screen turns off, you feel a short vibration.
  3. When you feel the vibration, release the button, then immediately press and hold the button again.
  4. Wait until the watch vibrates, then the Fitbit logo appears and disappears.
  5. When it disappears, lift your finger off the button again for a moment and press it down once more until you feel one final vibration, then release–this indicates your Fitbit is performing a factory reset. 

Resetting your Fitbit Sense or Versa this way is not easy since it requires pressing and releasing the side button multiple times. You may need to repeat this several times to get it right. 

Perform a hard reset on the original multi-button Fitbit Versa

  1. Hold down all of the buttons.
  2. Wait for about 10 seconds until the Fitbit logo comes up.
  3. Release the bottom right button while still holding down the others.
  4. Wait until you feel a vibration.
  5. Then release the buttons.

5: Let your Fitbit’s battery drain

This is a strange solution that seems to be working for some.

All you have to do is let the watch discharge itself until it automatically shuts down. Then you charge it and hope for the best.

Fitbit always on display for watches

To speed up the discharge, turn on Always On Display or use a watch face like spO2, lengthen the seconds of your screen timeout, turn on its heart rate monitoring feature and leave your watch face up, so its heart rate sensors stay on, use GPS for a workout, or play music using the watch music or streaming apps like Pandora. 

And if that doesn’t work either, it’s time to contact Fitbit’s Help team.

5: Contact Fitbit’s Customer Support Fitbit Help Fitbit Support

Last but not least, if nothing seems to work, all you can do now is contact Fitbit’s customer support and hope that they can offer a replacement or at least a discount for a new watch. 

It’s not unusual for Fitbit to offer 25% discounts or other kinds of help for customers who run into issues with their devices. If your watch is still within its warranty guarantee, you may even get a free replacement. 

Make sure you have your Fitbit’s serial number and proof of purchase available before contacting Fitbit Support.

Fitbit support

Wrapping Up

These are all the fixes we know on fixing a Fitbit Versa that keeps restarting – or a Fitbit Sense – or most Fitbit devices.

If you have any other helpful recommendations, feel free to let us and everyone else know about them in the comments section down below! 

If you liked this article, feel free to stick around as we regularly post about everything related to fitness, technology, and well-being

Ever since my early teenage days, I have long been passionate about all-things-tech and long-distance running. After graduating from high school and finishing my military duties, I immediately started working as a writer in 2016, and to this day, I still share my passion with everyone online.

4 COMMENTS

  1. I frigging work for the company and I didn’t manage to do the factory reset for whatever reason even after reading our internal data. Then read your article… BOOM, it worked.

    I guess what I’m trying to say is: thanks Georgi-boy.

  2. After the reset the Fitbit logo apears again but nothing else happens. The logo stays untill the battery is empty. Can anybody help me?

    • Hi Nicholas,

      We’re sorry to hear that your Fitbit is stuck on the logo. Have you tried restarting it by pressing and holding the side button when it’s not connected to the charger? That sometimes helps issues like this.

      Also, if you didn’t try this already try and change your Fitbit’s clockface using the Fitbit app.

      If nothing helps, it’s time to contact Fitbit Support–do this whether your Fitbit is covered under its warranty or not.

      Good luck and keep us posted if you can.

      Amanda

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