For those who don’t want to deal with an Apple Watch or don’t have an iPhone, the Fitbit Versa is a worthy replacement. The latest Fitbit to hit the market is chock-full of your favorite features, and more.
One of these features is the ability to quickly look at your watch or notifications just by lifting or turning your wrist. For some, there’s confusion around whether a tap is required for this to work. The short answer is no–tapping on your Fitbit does not wake your screen.
- 1 Turn off ‘Tap to Wake’ on your Versa, Ionic, or Blaze
- 1.1 Disable Screen Wake using your Fitbit device settings
- 1.2 Disable Fitbit’s Screen Wake feature using the Fitbit app
- 1.3 Try a restart
- 2 Shutdown your Fitbit device, then power back up
- 3 What’s next?
Turn off ‘Tap to Wake’ on your Versa, Ionic, or Blaze
Unfortunately, there is no ‘Tap to Wake’ feature available on the Versa. Instead, by default, Fitbit turns on your Fitbit’s display whenever you raise your wrist.
When you aren’t actively using your Fitbit, your screen should dim to conserve battery. Whenever you turn or raise your wrist (like to check the time), that motion wakes up your Fitbit’s screen.
Fitbit calls this feature Screen Wake. It turns your device’s screen on automatically whenever you turn or raise your wrist.
If you’re bothered by this feature (especially if you wear your Fitbit at night,) you can disable it. When disabled, you turn on your screen by pressing a button instead.
Another benefit of disabling Screen Wake is battery savings since your Fitbit won’t automatically turn on whenever you turn or raise your wrist.
Disable Screen Wake using your Fitbit device settings
- Swipe down from the top of the screen or for the Ionic, long press left button, and then tap the Quick Settings icon
- Tap the Watch icon to toggle between Auto and Manual screen wake modes
- When set to Auto, the screen turns on each time you turn or raise your wrist
- When set to Manual, press a button on your Fitbit to turn on the screen
- For Fitbit Versa 2, you may also want to tap the clock icon in Quick Settings to turn off Always-On Display mode
- Scroll down to Screen Wake and tap it to change from Auto to Manual
This will stop the Versa’s screen from lighting up every time that you lift your wrist. Instead, you will need to tap one of the side buttons in order to begin interacting with the smartwatch.
Disable Fitbit’s Screen Wake feature using the Fitbit app
- Open the Fitbit app on the device you normally sync with
- Tap your profile picture or icon in the top
- Select your Fitbit device
- Toggle Quick View off
Fitbit’s Sleep Mode (found in your Fitbit’s Settings app) automatically turns off Quick View so your screen shouldn’t come on while sleeping!
Try a restart
If for any reason the above method doesn’t work, you may want to restart your Versa.
The whole process should take less than a minute and hopefully fixes any of the issues that you are running into. If not, then you may want to turn it off and then back on again.
Here are the steps to turn restart your Versa or Ionic:
- Press and hold the Left and Bottom buttons until you see the Fitbit logo
- Let go of the buttons
- The Versa or Ionic restarts
Here are the steps to turn restart your Versa 2 and Versa Lite:
- On your watch, press and hold the button for 10 seconds
- Wait until you see the Fitbit logo on the screen, then release the button
Shutdown your Fitbit device, then power back up
You’ve already changed the settings for Screen Wake and restarted your Fitbit, but you still have issues. In this case, you may want to try turning off your smartwatch altogether.
Here are the steps needed to turn off your Versa or Ionic:
- Wake your Fitbit
- Swipe and tap open the Settings app
- Tap About
- Select Shutdown
After a few moments, your Fitbit completely turns off.
Once the process completes, pause for a minute or so, and then you can go ahead and turn it back on by pressing any of the buttons.
After you have exhausted all of your troubleshooting techniques, there are only a couple of options left. You can take your Fitbit back to where it was purchased to exchange it for another one.
This could prove to be problematic, as some retailers have a limited return policy. If you are outside of the return policy, then contact Fitbit’s support staff.
If that’s the case, you can follow the link here to find the best way to get in contact. Fitbit has a slew of different methods of contact, including the likes of Twitter and online chat.
This is the best option to get to the bottom of whatever is causing issues with your device. In the meantime, let us know what you have done to rectify the issue, or if the above methods worked for you!
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