Fitbit not receiving texts or notifications? Let’s fix it!

Smartwatches can be a really wonderful tool, as they can provide you with all of the information you need without pulling out your phone. Fitbit has become one of the leading companies in this field over the years with its lineup of products.

However, from time-to-time, we run into issues that make us want to pull our hair out. Or maybe you end up wanting to throw the smartwatch in the drawer and try to find something else.

notifications on setting for Fitbit Versa

One issue that has been causing problems comes in the notifications department. Various Fitbit owners have been complaining that notifications have stopped working altogether. Folks report these issues regardless of the type of device–so it’s impacting both iPhones and Android devices.

Today, we’re going to take a look at a few different methods to troubleshoot before calling it quits.

How to get notifications from your phone to your Fitbit

While it’s usually a simple thing to fix, there are a lot of reasons why your notifications aren’t showing up! So let’s run through the most common things to cause Fitbit notification issues.

Syncing often prevents or delays notifications. And Fitbit only shows notifications when the device is unlocked

Quick checklist myhealthyapple quick checklist icon

  1. Make sure your phone is within 30 feet of your Fitbit
  2. Check that you turned on Bluetooth on your phone and that your phone has notifications  on
  3. Confirm that Share System Notifications are on via your phon’s Bluetooth settings > Your Fitbit > System Notifications share system notifications in fitbit bluetooth settings
  4. Verify that you turned on notifications in your phone settings and within the Fitbit app
  5. For Android, turn on both Enable Notification Widget and Always Connected in the Fitbit Android App
  6. Turn off Do Not Disturb and Sleep Mode (if available) on both your phone and your Fitbit. When you use the Do Not Disturb setting on your phone, you don’t receive notifications
    1. For Fitbit band models like Charge and Inspire, hold the side button and go to the control menu
    2. For Fitbit smartwatches like the Versa or Ionic, swipe down your control center
  7. Make sure you allow the Fitbit app to run in the background on your phone

Check your Fitbit’s notification settings

The first and most obvious issue that you may run into is that your app is not set up for sending notifications. In order to check this, you can do so in two different ways.

Before jumping into your phone, you’ll want to make sure that your Fitbit device’s Notification setting is turned on.

Look at notification settings on your Fitbit device:

  • Blaze — Hold the top right button for 3 seconds
  • Ace 2, Charge 2, and Inspire — On your home screen (the clock screen), press and hold the button to reach the quick settings screen. Scroll down and look for notifications. If the icon appears dim with a line through it, tap it once to turn notifications on fitbit inspire quick settings menu for notifications
  • Charge 3 On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen
  • Charge 4 — From the clock screen, press and hold the button, and swipe left to the quick settings screen. Then, tap DND and verify do not disturb and sleep mode settings are not on
  • Ionic & Versa — Swipe down from the top of the screen and tap the quick settings icon. Check that both sleep and DND are off quick settings menu on Versa Fitbit
  • Surge — Swipe the touchscreen until you get to the Settings menu, then find Notifications

Remember, notifications only appear on your Fitbit device for a few seconds. If you do not interact with those notifications, they automatically disappear from your device’s screen. To see any unread notifications, simply swipe down from the top of your Fitbit’s screen.

The other method for checking notifications involves the Fitbit app on your phone, tablet, etc. In order to check the notification settings, you’ll need to follow these steps:

Look at notification settings using your Fitbit app:

  1. Open the Fitbit app
  2. Tap your account icon in the top left-hand corner
  3. Select your Fitbit device
  4. Tap Notifications, then tap App Notifications (if applicable) app notifications for Fitbit
  5. Scroll and find the app in question
  6. Toggle the switch to On for any app you want to show notifications on your Fitbitthird party fitbit app notifications toggle

Are you too far away?

Occasionally, everything may be working on your Fitbit, and then all of a sudden it stops. The first culprit of this is due to how far away you are from your smartphone.

Say that you’re cleaning around the house and leave your phone in one room. Well, your notifications will stop after a certain distance threshold has been met.

In the case of Fitbit, your smartphone must be within 30 feet for it to properly transmit. If not, your Fitbit will become just a digital watch until you get back within range.

The nice thing here is that you won’t have to worry about repairing the Fitbit, as your devices should communicate. Once you’re back in range, everything should go back to normal.

Other methods that help when notifications aren’t showing up on your Fitbit

The methods above are likely some of the easiest ways to get your Fitbit back in working order. However, there are still some others that you can try before giving up.

Force Quit

This next option is an extremely easy one, as Fitbit suggests you just Force Quit the Fitbit application. This can be done in a variety of ways, depending on the device that you have.

  • For an iPhone 11 or X Series, you’ll swipe up and hold on the home screen. Once you scroll and find the Fitbit app, press and hold until the ‘X’ appears, then swipe it away. For older models with a home button, double press the home button and then swipe
  • On an Android device, you access the multitasking menu. From there you can swipe away the app and re-open to check to see if everything is working.

Refresh

Another way to get your Fitbit working again is to refresh the notification settings. In order to do this, you’ll need to follow these steps:

  1. Open the Fitbit app
  2. Tap your device icon in the top left-hand corner
  3. Select Notifications notification settings in Fitbit app
  4. Turn off all notifications including app notifications
  5. Restart your phone
  6. Open the Fitbit app and toggle notifications on

This gives your device a “fresh” start, without needing to set everything up again. Performing this task has been known to knock out any cobwebs.

Restart your Fitbit

There’s an old saying, “did you try unplugging it and plugging it back in?” Although technology is much more advanced than it was 20 years ago, this adage still applies from time-to-time.

Performing a restart on your Fitbit varies, depending on the device that you own. For example, these are the steps to restart your Versa, Blaze, or Ionic:

  1. Press and hold the back and bottom buttons for around 10 seconds
  2. Let go of the buttons

This forces your Fitbit to restart, bringing you back to the “home page” once completed. But your mileage may vary if you own a different tracker.

Start from scratch

If all else fails, you will need to go through and set up notifications again from scratch. Of course, this method is only suggested if your Fitbit is working in every other capacity.

However, here are the steps you need to take in order to set up notifications from scratch:

  1. Open the Settings app on your device
  2. Select Bluetooth
  3. Find your Fitbit and tap on it
  4. Find the option to Forget Device iPhone bluetooth forget this device

This halts communications between your smartphone and smartwatch. From there, you need to go back into the Fitbit app and set up the device as if you just opened it.

Conclusion

These are just some of the methods you can use if you have been running into issues with notifications on your Fitbit. If one of these worked for you, let us know in the comments below!

If you found a different method than one listed above, let us know so we can add it to the list! Oh, and be sure to mention which device you are using to help others figure out the problem.

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7 COMMENTS

  1. I get movement notifications and it tells me I have noo notification but I have a text on my phone. For some reason they are not talking to each other. I had it set and then it mysteriously quit. Any ideas for this problem?

  2. […] Why your Fitbit isn’t receiving notifications! Let’s fix it […]

    • I moved my Fitbit App to my phone’s SD card two days ago and haven’t gotten a notification since (no calls, not texts, no emails). I just moved it back onto my phone 10 minutes ago and immediately got an email.

  3. […] Fitbit Not Receiving notifications, How-To Fix […]

  4. I just bought a brand new inspire HR and text messages don’t work. My co worker bought the same one yesterday.. hers works. We have compared and everything is the same on both of our iphones. This is the 3rd fitbit I have gotten that has this issue.. I have done everything suggested and still NOTHING is working to get text messages.

    • Hi Jill,

      Sorry to hear that! Is your Inspire HR showing any notifications, like calls?

      Please also check your Bluetooth settings on your iPhone. Go to Settings app > Bluetooth and if any of your previous Fitbits are listed even if they show Not Connected, tap the blue i icon and choose to Forget This Device.

      Repeat for any other Fitbit that’s listed, other than your new Inspire HR. If there are any other listed devices that no longer own or use, forget those devices too.

      Next, open Settings > Notifications and make sure Show Previews says either Always or When Unlocked. Then while still in Notifications, scroll to the Fitbit app and toggle on Allow Notifications, and chechmark all alert types (lock screen, notification center, and banner).

      Once done, restart your iPhone, then see if you can get notifications to work.

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