Fitbit not getting texts or notifications? Let’s fix it!

Love your Fitbit but not receiving any text messages, notifications, or calls from your phone to your Fitbit? Tried everything but left wondering how you can get your Fitbit to show your text messages and other notifications and alerts?

If you aren’t receiving notifications on your Fitbit and don’t know why or how to fix it, this article is for you!

notifications on setting for Fitbit Versa

Various Fitbit owners complain that notifications have stopped working altogether regardless of the type of device–so it’s impacting both iPhones and Android devices.

Today, we’re going to look at a few different methods to troubleshoot before calling it quits.

Those who recently updated the Fitbit app reboot your mobile device and then try setting up notifications again.

Related reading

How to get notifications from your phone to your Fitbit

While it’s usually a simple thing to fix, there are many reasons why your notifications aren’t showing up!

So let’s run through the most common things to cause Fitbit notification issues.

Syncing often prevents or delays notifications. And Fitbit only shows notifications when the device is unlocked.

Are your text notifications immediately disappearing or not staying on your Fitbit’s screen very long?

Notifications automatically disappear from your Fitbit once you review messages on your paired phone. This is intended behavior and cannot be changed.

Quick checklist myhealthyapple quick checklist icon

  1. Make sure your phone is within 30 feet of your Fitbit.
  2. Check that you turned on Bluetooth on your phone and that your phone has notifications on.
  3. Verify that you turned on notifications in your phone settings and within the Fitbit app.
  4. Turn off Do Not Disturb and Sleep Mode (if available) on your phone and Fitbit. When you use the Do Not Disturb setting on your phone, you don’t receive notifications.
    1. For Fitbit band models like Charge and Inspire, hold the side button, and go to the control menu.
    2. For Fitbit smartwatches like the Sense, Versa, or Ionic, swipe to see your Quick Settings options.
  5. If you’re not receiving notifications during exercise only, turn off Focus mode in Settings > Quiet modes > Focus mode.
  6. Make sure you allow the Fitbit app to run in the background on your phone.
  7. Disable any battery-saving feature on your paired phone, such as Low Power mode for Apple devices or Battery Saver on Android. Also, make sure battery optimization is set to not optimized for the Fitbit app.

Android users, check these settings.

  • Make sure the Fitbit app runs in the background by going to Apps & Notifications > Fitbit app and turn off Background restrictions or Background limits.
  • Turn off battery optimization and limitations
    1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
    2. Change the view to All apps.
    3. Search for the Fitbit app and choose Don’t optimize (or Not optimized.)do not optimize your battery settings for the Fitbit app
  • Also check: Settings > Apps & notifications > Notifications > Notifications on lock screen and set to Show conversations.Android show conversations and notifications on Lock Screen

Apple iPhone users, check these settings.

There are a lot of notification settings to check on Apple devices. So it’s easy to miss one or two. So let’s check those out.

  • Go to Settings > Notifications > Messages and turn on Allow Notifications.
  • Then, checkmark Notification Center, Lock Screen, and Banners
  • Change the Shows Previews setting to Always or When Unlocked.
  • Use Banner Style > Persistent (default is temporary.) iPhone Messages app notification settings to sync with Fitbit
  • Repeat for the Fitbit app, the Phone app, Calendar app, and any other app that you want to see notifications for on your Fitbit.
  • Finally, confirm that Share System Notifications are on via your phone’s Bluetooth settings > Your Fitbit > System Notifications.share system notifications in fitbit bluetooth settings

Check your Fitbit’s notification settings

The first issue is that you did not set up the Fitbit app to send notifications to your Fitbit device. To check this, you can do so in two different ways: via the Fitbit app or on your Fitbit device.

Before jumping into your phone, make sure that you turned on your Fitbit device’s Notification setting.

Depending on your model, you may have a distinct notification setting (like on the Inspire Series trackers) or Do Not Disturb (DND) and Sleep mode settings.

Look at notification settings on your Fitbit device:

  • Blaze — Hold the top right button for 3 seconds. Or on your clock face, swipe up, and make sure notifications are turned on.
  • Surge — Swipe the touchscreen until you get to the Settings menu, then find Notifications.
  • Ace 2, Charge 2, and Inspire — On your home screen (the clock screen), press and hold the button to reach the quick settings screen. Scroll down and look for notifications. If the icon appears dim with a line through it, tap it once to turn notifications on.fitbit inspire quick settings menu for notifications
  • Charge 3 On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen.
  • Charge 4 — From the clock screen, press and hold the button, and swipe left to the quick settings screen. Then, tap DND and verify do not disturb and sleep mode settings are not on.
  • Ionic, Sense, & Versa Series — Swipe down from the top of the screen (Ionic and older Versas) or swipe left from the clock face (Versa 3 and Sense) and tap the quick settings icon. Check that both sleep (crescent moon icon) and DND (minus symbol) are off. Quick Settings menu on Fitbit watch
  • For Fitbit Sense and Versa 3, there’s an additional mode called Focus mode that silences notifications and calls during workouts with the Exercise app. To check if you enabled this, go to Settings > Quiet modes > Focus mode and toggle it off.

Sleep mode vs. Do Not Disturb on your Fitbit

It’s easy to get confused with the differences between DND and sleep modes. 

While both modes mute notifications, sleep mode reduces your screen’s brightness and suspends the display from turning on when you move.

When you turn on Sleep mode, the following occurs on your watch: Fitbit sleep mode

  1. Notifications, goal celebrations, and reminders to move are muted.
  2. The screen’s brightness is set to dim.
  3. The Always-On Display clock face is turned off.
  4. The screen stays dark when you turn your wrist.
  5. The sleep mode icon illuminates in the quick settings.
  6. You can schedule sleep mode to turn on and off automatically. If you don’t set a schedule, you must disable it manually.
    1. Set a sleep mode schedule in the Settings app.

When you turn on DND, the following occurs on your watch: DND Fitbit

  1. Notifications, goal celebrations, and reminders to move are muted.
  2. The do not disturb icon illuminates in the quick settings.
  3. DND does not automatically turn off. You must manually disable it.

Notifications only appear on your Fitbit device for a few seconds

If you do not interact with those notifications, they automatically disappear from your device’s screen. To see any unread notifications, swipe down from the top of your Fitbit’s screen.

The other method for checking notifications involves the Fitbit app on your phone, tablet, etc. To check the notification settings, you’ll need to follow these steps:

Look at notification settings using your Fitbit app:

  1. Open the Fitbit app.
  2. Tap your account picture or icon in the top left-hand corner.account icon in the Fitbit app
  3. Select your Fitbit device.
  4. Tap Notifications, then tap App Notifications (if applicable).app notifications for Fitbit
  5. Scroll and find the app in question.
  6. For iPhone, toggle On any app you want to show notifications on your Fitbit. For Android, tap the item, then turn it on.third party fitbit app notifications toggle

Are you too far away?

Occasionally, everything may be working on your Fitbit, and then all of a sudden, it stops.

The first culprit of this is due to how far away you are from your smartphone.

Say that you’re cleaning around the house and leave your phone in one room.

Well, your notifications might stop after a certain distance threshold has been met.

In the case of Fitbit, your smartphone must be within 30 feet for it to transmit correctly. If not, your Fitbit will become just a digital watch until you get back within range.

The nice thing here is that you won’t have to worry about repairing the Fitbit, as your devices should communicate.

Once you’re back in range, everything should go back to normal.

Do you sync your Fitbit with more than one mobile device?

When we sync our devices with more than one mobile device (especially two phones), our notifications often disappear or go haywire. 

That’s because your Fitbit can only receive notifications from one phone–when you allow your Fitbit to view (and send) texts, you create a bond between that phone and your Fitbit.

Your Fitbit can only bond with one phone at a time.

If you sync your Fitbit with more than one phone, make sure you turn notifications on for only one phone and turn them off on the other–that way, they won’t interfere.

Frankly, we have trouble with notifications not showing up even when syncing with our iPhone and iPad.

So it’s a good practice to use only one mobile device with your Fitbit consistently.

Other methods that help when notifications aren’t showing up on your Fitbit

The methods above are likely some of the easiest ways to get your Fitbit back in working order. However, there are still some others that you can try before giving up.

Force Quit

This next option is a straightforward one, as Fitbit suggests you Force Quit the Fitbit app. This can be done in a variety of ways, depending on the device that you have.

  • For an iPhone, swipe up on the home screen to the app switcher. Find the Fitbit app, then swipe it off the top of your screen.
    • For older models with a home button, double press the home button and then swipe the Fitbit app off the top of your screen.
  • On an Android device, you access the multitasking menu. From there, you can swipe away the app and re-open to check to see if everything is working.

Refresh

Another way to get your Fitbit working again is to refresh the notification settings. To do this, you’ll need to follow these steps:

  1. Open the Fitbit app.
  2. Tap your device icon in the top left-hand corner.
  3. Select Notifications.notification settings in Fitbit app
  4. Turn off all notifications, including app notifications.
  5. Restart your phone.
  6. Open the Fitbit app and toggle notifications on.

This gives your device a “fresh” start without needing to set everything up again. Performing this task has been known to knock out any cobwebs.

Restart your Fitbit restart your Fitbit Versa 2

There’s an old saying, “did you try unplugging it and plugging it back in?” Although technology is much more advanced than 20 years ago, this adage still applies from time to time.

Performing a restart on your Fitbit varies, depending on the device that you own.

For example, these are the steps to restart your Sense, Versa Series, Blaze, or Ionic:

  1. Press and hold the button (Sense and Versa 3,) the back button (Versa 2 and Versa Lite), or the back and bottom buttons (Versa, Blaze, and Ionic) for around 10 seconds.
  2. When you see the Fitbit logo, let go of the buttons. Fitbit logo on-screen of Fitbit smartwatch

This forces your Fitbit to restart, bringing you back to the “home page” once completed. But your mileage may vary if you own a different tracker.

For other Fitbit models or a step-by-step, see this article: Need to restart or reset your Fitbit device? Learn the steps.

Start your Fitbit’s Bluetooth connection from scratch

If all else fails, you will need to go through and set up notifications again from scratch. Of course, this method is only suggested if your Fitbit is working in every other capacity.

However, here are the steps you need to take to set up notifications from scratch:

  1. Open the Settings app on your device.
  2. Select Bluetooth.
  3. Find your Fitbit and tap on it.
  4. Find the option to Forget Device.iPhone bluetooth forget this device

This halts communications between your smartphone and smartwatch. From there, you need to go back into the Fitbit app and set up the device as if you just opened it.

Delete the Fitbit app and reinstall android uninstall Fitbit app

If you tried all the steps above and still cannot get your notifications to show up on your Fitbit, then uninstall and reinstall the Fitbit app.

  • For iPhone: go to Settings > General > iPhone Storage > Fitbit app > Delete app.
  • For Android: go to Settings > Apps & Notifications > Show all apps > Fitbit > Uninstall.

To reinstall, visit the Apple App Store or Google Play Store and download and install the Fitbit app again. You’ll need to set your Fitbit device up again.

Since Fitbit saves your account information on its servers, deleting the app and reinstalling it does not result in any data loss.

Conclusion

These are just some of the methods you can use if you have been running into issues with notifications on your Fitbit. If one of these worked for you, let us know in the comments below!

If you found a different method than the ones listed above, let us know to add it to the list! Oh, and be sure to mention which device you are using to help others figure out the problem.

When it comes to technology, I’m all in. I am always looking for the “One More Thing” and am the proud owner of the iPhone, iPad Pro, MBP, Apple Watch, and a few Android devices. You’ll find my name around the internet at a few different sites including AppleToolBox, AndroidGuys, Android Central, and a few other places.

25 COMMENTS

  1. I get movement notifications and it tells me I have noo notification but I have a text on my phone. For some reason they are not talking to each other. I had it set and then it mysteriously quit. Any ideas for this problem?

  2. I just bought a brand new inspire HR and text messages don’t work. My co worker bought the same one yesterday.. hers works. We have compared and everything is the same on both of our iphones. This is the 3rd fitbit I have gotten that has this issue.. I have done everything suggested and still NOTHING is working to get text messages.

    • Hi Jill,

      Sorry to hear that! Is your Inspire HR showing any notifications, like calls?

      Please also check your Bluetooth settings on your iPhone. Go to Settings app > Bluetooth and if any of your previous Fitbits are listed even if they show Not Connected, tap the blue i icon and choose to Forget This Device.

      Repeat for any other Fitbit that’s listed, other than your new Inspire HR. If there are any other listed devices that no longer own or use, forget those devices too.

      Next, open Settings > Notifications and make sure Show Previews says either Always or When Unlocked. Then while still in Notifications, scroll to the Fitbit app and toggle on Allow Notifications, and chechmark all alert types (lock screen, notification center, and banner).

      Once done, restart your iPhone, then see if you can get notifications to work.

  3. I have enough.. My notification works only for a half an hour and so and then nothing. Tried ever3 only installing the app works for w while.

    • HI Anna,

      Sorry to hear about your notifications not working. Do you happen to sync your Fitbit with more than one device (i.e. a tablet and a phone?)

      I find my Fitbit notifications work best when I only sync with one device–that meant removing the Fitbit app from all my other devices so they didn’t automatically sync with those other devices.

  4. OMG, I have been trying for 2 days to get my Fitbit Alta HR notifications working on my new iPhone SE.

    I just replaced my 6 and everything was working fine but couldn’t get notifications to work on the SE or on the old 6 for my husbands Fitbit.

    I have him my old phone. 🙂

    I had read on another forum that it was an iOS compatibility issue after I had tried every tip given so I ordered myself a new Fitbit, it’s coming tomorrow.

    Well, I wouldn’t give up and tried your tip on setting banners to permanent and WA-LA! I got both of them working!!!

    I would hug you if I could!!!

    I guess I’ll have a spare Fitbit now. 🙂

    • HI Johanna,

      That’s awesome. Glad that tip worked for you.

      Since it is the holiday time, you should be able to return that new Fitbit if you wish.

      Cheers and thanks for letting us know. We appreciate the feedback.

  5. Thanks for this post! I wasn’t receiving text notifications on my versa 3. Now I have changed my message notification setting on my iPhone to show a preview when unlocked and I am getting notifications on my Fitbit

  6. Thank you for this article! I was beyond frustrated that my notifications were not working when everything was set up properly. I had to delete and reinstall the app.

    • Hi Mia,

      Thanks, that’s awesome! And thank you so much for letting us know what worked for you–that feedback helps other readers determine what they should try AND it helps us to let people know what really works.

      Appreciate the feedback again! THANK YOU.

      • yeah. The only thing really worked for getting back notifications for my Sensa 3 after update, re-installing the fitbit app.
        However, I am still seeing that Versa 3 Controls on my Android’s bluetooth settings are paired but not connected (while on Sensa 3 setting it is shown as paired).

        • Hi Julijus,

          As long as the Versa 3 Controls show up under your list of Bluetooth devices, its function will work. These controls do not stay in an always-connected state, unlike your Versa 3. The controls connect only when a request to connect comes in for things like phone calls. When you receive a phone call, the controls automatically reconnect and then disconnect once the call is finished.

          We recommend you run a test to see if the controls work properly by asking someone to call you–then check if that phone call is routed to your Versa. If so, the controls are working as intended.

          If the call doesn’t show on your Fitbit, go through the pairing step again. From the Today tab in the Fitbit app on your phone, tap your profile picture or icon > Versa 3 > On-Wrist Calls and choose Start Setup.

  7. I have done every single thing on this page – I am now getting some notifications (I have seen WAZE and my RING pop up) but still not text messages

  8. I’ve done everything on this list and still not receiving text messages. I used to, but for some reason not anymore. I wonder if it happened during the last iPhone update?

    • Hi ALGW,

      Try deleting the Fitbit app from your iPhone and then reinstall it, connecting back to your Fitbit device. Then you should be prompted again to pair your Fitbit to your iPhone and hopefully get your text messages.

  9. Same here. I’ve tried everything and still not working. I have a Google Pixel 4A. It used to work several months ago for me. Don’t know what happened either… 🙁

  10. Purchased the Versa 3 this month and experiencing the same issues! Deleted Fitbit app from my iPhone and reinstalled. Still not able to receive text messages! This is so frustrating!

  11. Tried everything but nothing seems to work. Fitbit is showing in paired devices but isn’t lit up blue like it was on my iPhone. I now have a Samsung s21, text message notifications ARE NOT working..

    I can do a test call which works and vibrates on my wrist and also Outlook is giving me notifications but not text.

    It all worked great on iPhone cam someone please help me get this working??

    • Hi Nadine,

      First, update the Fitbit app from Google Play Store–there is a new update for the app available as of June 25, 2021, so before you do anything else update it.

      Please check the following setting: Go to your S21’s settings app > apps > Fitbit > Power or battery and disable power management for the Fitbit app.

      Then open the Fitbit app, choose your Fitbit device in the account options last, then scroll down and tap Notifications. Toggle everything off, wait a few moments, and toggle everything back on. Don’t forget to open App Notifications and toggle those off too, then toggle the ones you want back on.

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