Fitbit not getting texts or notifications? Let’s fix it!

Love your Fitbit but not receiving any text messages, notifications, or calls from your phone to your Fitbit? Tried everything but left wondering how you can get your Fitbit to show your text messages and other notifications and alerts?

If you aren’t receiving notifications on your Fitbit and don’t know why or how to fix it, this article is for you!

notifications on setting for Fitbit Versa

Various Fitbit owners complain that notifications have stopped working altogether regardless of the type of device–so it’s impacting both iPhones and Android devices.

Today, we’re going to look at a few different methods to troubleshoot before calling it quits.

For those who recently updated the Fitbit app, reboot your mobile device, and then try setting up notifications again.

Related reading

How to get notifications from your phone to your Fitbit

While it’s usually a simple thing to fix, there are many reasons why your notifications aren’t showing up!

So let’s run through the most common things to cause Fitbit notification issues.

Syncing often prevents or delays notifications. And Fitbit only shows notifications when the device is unlocked.

Quick checklist myhealthyapple quick checklist icon

  1. Make sure your phone is within 30 feet of your Fitbit.
  2. Check that you turned on Bluetooth on your phone and that your phone has notifications on.
  3. For iPhone, confirm that Share System Notifications are on via your phone’s Bluetooth settings > Your Fitbit > System Notifications.share system notifications in fitbit bluetooth settings
  4. Verify that you turned on notifications in your phone settings and within the Fitbit app.
  5. Turn off Do Not Disturb and Sleep Mode (if available) on your phone and Fitbit. When you use the Do Not Disturb setting on your phone, you don’t receive notifications.
    1. For Fitbit band models like Charge and Inspire, hold the side button, and go to the control menu.
    2. For Fitbit smartwatches like the Sense, Versa, or Ionic, swipe to see your Quick Settings options.
  6. Make sure you allow the Fitbit app to run in the background on your phone.
  7. Disable any battery-saving feature on your paired phone, such as Low Power mode for Apple devices or Battery Saver on Android.
  8. For Android, make sure the Fitbit app runs in the background by going to Apps & Notifications > Fitbit app and turn off Background restrictions or Background limits
    1. Also check: Settings > Apps & notifications > Notifications > Notifications on lock screen and set to Show conversations Android show conversations and notifications on Lock Screen
  9. For iPhones, change the Fitbit banner style to persistent in Settings > Notifications > Messages > Banner Style > Persistent (default is temporary) iPhone Messages app notification settings to sync with Fitbit
    1. Also, change the Shows Previews setting to Always or When Unlocked in Settings > Notifications > Messages > Show Previews.
    2. Repeat for the Phone app, Calendar app, and any other app that you want to see notifications for on your Fitbit.

Check your Fitbit’s notification settings

The first issue is that you did not set-up the Fitbit app to send notifications to your Fitbit device. To check this, you can do so in two different ways.

Before jumping into your phone, make sure that your Fitbit device’s Notification setting is turned on.

Look at notification settings on your Fitbit device:

  • Blaze — Hold the top right button for 3 seconds
  • Ace 2, Charge 2, and Inspire — On your home screen (the clock screen), press and hold the button to reach the quick settings screen. Scroll down and look for notifications. If the icon appears dim with a line through it, tap it once to turn notifications on fitbit inspire quick settings menu for notifications
  • Charge 3 On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen.
  • Charge 4 — From the clock screen, press and hold the button, and swipe left to the quick settings screen. Then, tap DND and verify do not disturb and sleep mode settings are not on.
  • Ionic, Sense, & Versa Series — Swipe down from the top of the screen (Ionic and older Versas) or swipe left from the clock face (Versa 3 and Sense) and tap the quick settings icon. Check that both sleep and DND are off.quick settings menu on Versa Fitbit
  • Surge — Swipe the touchscreen until you get to the Settings menu, then find Notifications.

Remember, notifications only appear on your Fitbit device for a few seconds.

If you do not interact with those notifications, they automatically disappear from your device’s screen. To see any unread notifications, swipe down from the top of your Fitbit’s screen.

The other method for checking notifications involves the Fitbit app on your phone, tablet, etc. To check the notification settings, you’ll need to follow these steps:

Look at notification settings using your Fitbit app:

  1. Open the Fitbit app
  2. Tap your account picture or icon in the top left-hand corner account icon in the Fitbit app
  3. Select your Fitbit device
  4. Tap Notifications, then tap App Notifications (if applicable) app notifications for Fitbit
  5. Scroll and find the app in question
  6. For iPhone, toggle On any app you want to show notifications on your Fitbit. For Android, tap the item, then turn it on.third party fitbit app notifications toggle

Are you too far away?

Occasionally, everything may be working on your Fitbit, and then all of a sudden, it stops.

The first culprit of this is due to how far away you are from your smartphone.

Say that you’re cleaning around the house and leave your phone in one room.

Well, your notifications might stop after a certain distance threshold has been met.

In the case of Fitbit, your smartphone must be within 30 feet for it to transmit properly. If not, your Fitbit will become just a digital watch until you get back within range.

The nice thing here is that you won’t have to worry about repairing the Fitbit, as your devices should communicate.

Once you’re back in range, everything should go back to normal.

Do you sync your Fitbit with more than one mobile device?

When we sync our devices with more than one mobile device (especially two phones), our notifications often disappear or go haywire. 

That’s because your Fitbit can only receive notifications from one phone–when you allow your Fitbit to view (and send) texts, you create a bond between that phone and your Fitbit.

Your Fitbit can only bond with one phone at a time.

If you sync your Fitbit with more than one phone, make sure you turn notifications on for only one phone and turn them off on the other–that way, they won’t interfere.

Frankly, we have trouble with notifications not showing up even when syncing with our iPhone and iPad.

So it’s a good practice to use only one mobile device with your Fitbit consistently.

Other methods that help when notifications aren’t showing up on your Fitbit

The methods above are likely some of the easiest ways to get your Fitbit back in working order. However, there are still some others that you can try before giving up.

Force Quit

This next option is a straightforward one, as Fitbit suggests you Force Quit the Fitbit app. This can be done in a variety of ways, depending on the device that you have.

  • For an iPhone, swipe up on the home screen to the app switcher. Find the Fitbit app, then swipe it off the top of your screen.
    • For older models with a home button, double press the home button and then swipe the Fitbit app off the top of your screen.
  • On an Android device, you access the multitasking menu. From there, you can swipe away the app and re-open to check to see if everything is working.

Refresh

Another way to get your Fitbit working again is to refresh the notification settings. To do this, you’ll need to follow these steps:

  1. Open the Fitbit app
  2. Tap your device icon in the top left-hand corner
  3. Select Notifications notification settings in Fitbit app
  4. Turn off all notifications, including app notifications
  5. Restart your phone
  6. Open the Fitbit app and toggle notifications on

This gives your device a “fresh” start, without needing to set everything up again. Performing this task has been known to knock out any cobwebs.

Restart your Fitbit restart your Fitbit Versa 2

There’s an old saying, “did you try unplugging it and plugging it back in?” Although technology is much more advanced than it was 20 years ago, this adage still applies from time-to-time.

Performing a restart on your Fitbit varies, depending on the device that you own.

For example, these are the steps to restart your Sense, Versa Series, Blaze, or Ionic:

  1. Press and hold the button (Sense and Versa 3,) the back button (Versa 2 and Versa Lite), or the back and bottom buttons (Versa, Blaze, and Ionic) for around 10 seconds.
  2. When you see the Fitbit logo, let go of the buttons. Fitbit logo on-screen of Fitbit smartwatch

This forces your Fitbit to restart, bringing you back to the “home page” once completed. But your mileage may vary if you own a different tracker.

For other Fitbit models or a step-by-step, see this article: Need to restart or reset your Fitbit device? Learn the steps

Start your Fitbit’s Bluetooth connection from scratch

If all else fails, you will need to go through and set up notifications again from scratch. Of course, this method is only suggested if your Fitbit is working in every other capacity.

However, here are the steps you need to take to set up notifications from scratch:

  1. Open the Settings app on your device.
  2. Select Bluetooth.
  3. Find your Fitbit and tap on it.
  4. Find the option to Forget Device.iPhone bluetooth forget this device

This halts communications between your smartphone and smartwatch. From there, you need to go back into the Fitbit app and set up the device as if you just opened it.

Delete the Fitbit app and reinstall android uninstall Fitbit app

If you tried all the steps above and still cannot get your notifications to show up on your Fitbit, then uninstall and reinstall the Fitbit app.

  • For iPhone: go to Settings > General > iPhone Storage > Fitbit app > Delete app
  • For Android: go to Settings > Apps & Notifications > Show all apps > Fitbit > Uninstall

To reinstall, visit the Apple App Store or Google Play Store and download and install the Fitbit app again. You’ll need to set your Fitbit device up again.

Since Fitbit stores your account information on its own servers, deleting the app and reinstalling it does not result in any data loss.

Conclusion

These are just some of the methods you can use if you have been running into issues with notifications on your Fitbit. If one of these worked for you, let us know in the comments below!

If you found a different method than the ones listed above, let us know to add it to the list! Oh, and be sure to mention which device you are using to help others figure out the problem.

As an Amazon Associate MyHealthyApple may earn commissions from qualifying purchases using our links

16 COMMENTS

  1. I get movement notifications and it tells me I have noo notification but I have a text on my phone. For some reason they are not talking to each other. I had it set and then it mysteriously quit. Any ideas for this problem?

  2. […] Why your Fitbit isn’t receiving notifications! Let’s fix it […]

    • I moved my Fitbit App to my phone’s SD card two days ago and haven’t gotten a notification since (no calls, not texts, no emails). I just moved it back onto my phone 10 minutes ago and immediately got an email.

  3. […] Fitbit Not Receiving notifications, How-To Fix […]

  4. I just bought a brand new inspire HR and text messages don’t work. My co worker bought the same one yesterday.. hers works. We have compared and everything is the same on both of our iphones. This is the 3rd fitbit I have gotten that has this issue.. I have done everything suggested and still NOTHING is working to get text messages.

    • Hi Jill,

      Sorry to hear that! Is your Inspire HR showing any notifications, like calls?

      Please also check your Bluetooth settings on your iPhone. Go to Settings app > Bluetooth and if any of your previous Fitbits are listed even if they show Not Connected, tap the blue i icon and choose to Forget This Device.

      Repeat for any other Fitbit that’s listed, other than your new Inspire HR. If there are any other listed devices that no longer own or use, forget those devices too.

      Next, open Settings > Notifications and make sure Show Previews says either Always or When Unlocked. Then while still in Notifications, scroll to the Fitbit app and toggle on Allow Notifications, and chechmark all alert types (lock screen, notification center, and banner).

      Once done, restart your iPhone, then see if you can get notifications to work.

  5. I have enough.. My notification works only for a half an hour and so and then nothing. Tried ever3 only installing the app works for w while.

    • HI Anna,

      Sorry to hear about your notifications not working. Do you happen to sync your Fitbit with more than one device (i.e. a tablet and a phone?)

      I find my Fitbit notifications work best when I only sync with one device–that meant removing the Fitbit app from all my other devices so they didn’t automatically sync with those other devices.

  6. OMG, I have been trying for 2 days to get my Fitbit Alta HR notifications working on my new iPhone SE.

    I just replaced my 6 and everything was working fine but couldn’t get notifications to work on the SE or on the old 6 for my husbands Fitbit.

    I have him my old phone. 🙂

    I had read on another forum that it was an iOS compatibility issue after I had tried every tip given so I ordered myself a new Fitbit, it’s coming tomorrow.

    Well, I wouldn’t give up and tried your tip on setting banners to permanent and WA-LA! I got both of them working!!!

    I would hug you if I could!!!

    I guess I’ll have a spare Fitbit now. 🙂

    • HI Johanna,

      That’s awesome. Glad that tip worked for you.

      Since it is the holiday time, you should be able to return that new Fitbit if you wish.

      Cheers and thanks for letting us know. We appreciate the feedback.

  7. Thanks for this post! I wasn’t receiving text notifications on my versa 3. Now I have changed my message notification setting on my iPhone to show a preview when unlocked and I am getting notifications on my Fitbit

  8. Thank you for this article! I was beyond frustrated that my notifications were not working when everything was set up properly. I had to delete and reinstall the app.

    • Hi Mia,

      Thanks, that’s awesome! And thank you so much for letting us know what worked for you–that feedback helps other readers determine what they should try AND it helps us to let people know what really works.

      Appreciate the feedback again! THANK YOU.

  9. I have done every single thing on this page – I am now getting some notifications (I have seen WAZE and my RING pop up) but still not text messages

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.